About this role
About the Role
As a Senior Payroll & HR Operations Specialist , you will deliver high-quality payroll and HR services within our SAP MPS and BPO organisation. Acting as a Subject Matter Expert (SME), you will ensure operational excellence, compliance, and continuous improvement while supporting clients across the employee lifecycle.
Key Responsibilities
Payroll & HR Operations
- Manage payroll processing, controls, compliance, statutory reporting, and year-end activities.
- Deliver HR administration services, including:
Time Management
- Benefits Administration
- Pensions & Insurances
- Employee Data Management
- Ensure compliance with local legislation and company policies.
Process Improvement
- Support payroll and HR transformation initiatives.
- Implement standard processes and drive continuous improvement.
- Maintain process documentation, SOPs, and training materials.
Stakeholder Management
- Partner with clients and country teams on compliance and process optimisation.
- Support operational enhancements and manage complex payroll and HR issues.
- Contribute to KPI, SLA, and service performance reporting.
Team Support
- Coach and support junior team members.
- Share knowledge and best practices across teams.
What We're Looking For
Experience
- 5+ years of Payroll and/or HR Outsourcing experience.
- Strong payroll processing expertise in an outsourcing environment.
- Experience supporting HR operations across the employee lifecycle.
- Experience working with multinational clients.
- Strong stakeholder management, analytical, and problem-solving skills.
- Fluent in English and the local language.
Preferred Skills
- SAP Employee Central Payroll (ECP)
- SAP SuccessFactors Employee Central
- Payroll Control Centre
- Workforce Management solutions
- Benefits platforms (Benify, Worksmile, or similar)
- Payroll and HR integrations
- Payroll or HR certification (CPP, CIPD, PHR, or equivalent)
Join us and help deliver world-class payroll and HR services in a collaborative, international environment.