About this role
As a Senior Support Engineer, you will work in a collaborative team environment to support Oracle Health products. You will investigate, troubleshoot, and resolve client issues while helping ensure application stability and a high-quality client experience.
Minimum Job Qualifications
Education and/or Experience:
8 years of experience in customer support, technical support, or related field
OR
Bachelor's Degree in Business, Finance, Computer Science, Information Systems, Information Technology or related field AND 4 years of experience in customer support, technical support, or related field
OR
Master's Degree in Business Administration, Finance, Computer Science, Information Systems, Information Technology, or related field AND 2 years of experience in customer support, technical support, or related field.
OR
Doctorate in Business Administration, Finance, Computer Science, Information Systems, Information Technology or related field
Job Skills:
Same skills as prior level plus;
Service Delivery Management: Demonstrated ability to coordinate and manage high-quality service delivery and ensure customer satisfaction.
Cross-Functional/Team Collaboration: Demonstrated ability to collaborate across teams and regions to achieve shared business goals.
Knowledge Centered Services Certification:
Knowledge Centered Services Contributor Certification within the first 30 days after hire.
Preferred Job Qualifications
Education and/or Experience:
8 years of experience in customer support, technical support, or related field
OR
Bachelor's Degree in Business, Finance, Computer Science, Information Systems, Information Technology or related field AND 4 years of experience in customer support, technical support, or related field
OR
Master's Degree in Business Administration, Finance, Computer Science, Information Systems, Information Technology or related field AND 2 years of experience in customer support, technical support, or related field
OR
Doctorate in Business Administration, Finance, Computer Science, Information Systems, Information Technology or related field
Knowledge Centered Services Certification:
Knowledge Centered Services Author Certification.
Oracle Diagnostic Methodology Certification:
Oracle Diagnostic Methodology Certification within first 30 days of hire.
Oracle Diagnostic Methodology Coach Certification:
Oracle Diagnostic Methodology Coach Certification.
Oracle Cloud Infrastructure Foundation Certification:
Oracle Cloud Infrastructure Foundation Certification.
NetSuite SME Certification:
NetSuite Subject Matter Expert Certification in a recognized NetSuite Product Area.