About this role
Job Summary:
- Provide excellent customer service.
- Collect data and accurately input into the clinic registration system.
- Obtain signatures on all appropriate forms and issue all required notices to the patient or appropriate family member.
- Verify insurance, identify certification requirements, and obtain them when necessary. Notify appropriate supervisory personnel if patient present for services and authorization is required but not on file.
- Calculate estimated amount due and request payment using the hospital approved scripts.
- Accurately and thoroughly document pertinent events regarding the handling of the account, including researching prior accounts.
- Schedule patient appointments for multiple providers within the set guidelines.
- Demonstrate and encourage team behavior and exceptional patient/guest experiences.
- Uphold and promote patient safety and quality.
Qualifications
Education:
High school diploma or equivalent required. The ability to interpret medical terminology required.
Experience:
One to two years of clerical skills required. Insurance verification and hospital or medical experience preferred.
Additional Skills/Abilities:
Excellent customer service skills required. Computer experience required. Must be able to type 30 WPM.