Service Delivery Coordinator

Are you passionate about service delivery, customer success, and operational excellence? Do you enjoy coordinating resources, managing customer relationships, and ensuring flawless execution of field operations? Join our team! At Baker Hughes, we are transforming the future of energy. With operations in over 120 countries, we are developing and deploying industry-leading technologies and services to take energy forward. For more than a century, our inventions have revolutionized energy. Today, we are bringing our expertise to make energy safer, cleaner, and more efficient.
Partner with the best As a Service Delivery Coordinator, you will be responsible for driving operational excellence through the effective coordination and execution of service activities. You will serve as the primary customer contact throughout the job lifecycle, ensuring that contracts, quotations, schedules, resources, and service delivery requirements are effectively managed. In this role, you will work across organizational boundaries to coordinate job preparation, execution, and close-out activities while fostering strong customer relationships and supporting business success.
As a Service Delivery Coordinator, you will be responsible for:

- Protecting the health and safety of personnel and the environment.
- Conducting all activities in alignment with Baker Hughes non-negotiables, applicable processes, and cultural pillars.
- Ensuring assigned contracts and quotations are fully understood and maximized to support business objectives.
- Coordinating and monitoring all job activities as outlined in Manage the Job Cycle (MTJC) across organizational boundaries.
- Managing the scheduling and dispatching of resources in accordance with job requirements.
- Serving as the primary customer contact for job preparation, execution, and close-out activities.
- Managing customer relationships to ensure operational success and customer satisfaction.
- Maintaining familiarity with assigned customer Management of Change (MOC) and escalation processes.
- Ensuring proper escalation procedures are followed whenever there is a risk of not achieving customer objectives.
- Promptly escalating issues that may impact service delivery performance.
- Coordinating operational activities to ensure safe, efficient, and compliant service execution.
- Ensuring invoices are aligned with contractual agreements and quotations.
- Preventing revenue leakage through accurate documentation and billing practices.
- Supporting timely collection of cash and contract performance requirements.
- Collaborating with customers and internal stakeholders to achieve successful service outcomes.

Fuel your passion To be successful in this role you will:

- Demonstrate a strong commitment to Health, Safety, and Environmental (HSE) standards.
- Possess experience coordinating operational activities, service delivery, or field service operations.
- Have strong organizational and planning skills.
- Demonstrate the ability to manage multiple priorities in a dynamic operational environment.
- Be capable of coordinating resources and schedules to meet customer requirements.
- Possess strong customer relationship management skills.
- Demonstrate effective communication and collaboration skills across multiple functions.
- Exhibit strong problem-solving and decision-making abilities.
- Be comfortable working within operational and contractual frameworks.
- Have the ability to manage escalations and resolve customer issues effectively.

Desired Characteristics

- Strong oral and written communication skills.
- Excellent organizational and coordination capabilities.
- Customer-focused mindset with a commitment to service excellence.
- Strong analytical and problem-solving abilities.
- Ability to work effectively across organizational boundaries.
- Strong attention to detail and operational discipline.
- Ability to perform effectively under pressure.
- Commitment to continuous improvement and operational excellence.

Work in a way that works for you We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. Please discuss your preferred working patterns with the recruiter during the hiring process.
Working with us Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
Working for you Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

- Contemporary work-life balance policies and wellbeing activities.
- Comprehensive private medical care options.
- Safety net of life insurance and disability programs.
- Tailored financial programs.
- Additional elected or voluntary benefits.

About Us With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we're committed to achieving net-zero carbon emissions by 2050 and we're always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner, and more efficient.
Join Us Are you seeking an opportunity to make a real difference in a company with a global reach and exciting well intervention and sand control technologies? Come join us and grow with a team of people who will energize and inspire you!

The Baker Hughes internal title for this role is: Services Senior Specialist - Service Delivery Coordination