IT Intern

Position: IT Intern

Reports to: Director of IT – Kerry Bruce

Pay: $17.00 per hour

Length of Internship: 10-20 weeks

Weekly Hours: Up to 29 hours per week

When Work Happens: Monday – Friday during normal business hours (7:00 am -3:30 pm); flexible to accommodate class schedules

Where Work Happens: In person; B&D Industries, Inc. (Location details provided during interview process)

Organization Profile / Position Summary:

B&D Industries, Inc. is a family-owned and operated, best-in-class electrical, mechanical, plumbing, technology, and HVAC contractor with more than 65 years of experience delivering high-quality construction and service solutions. Offered in partnership with CNM, B&D’s paid internship program provides students the opportunity to work alongside experienced professionals while gaining hands-on, real-world experience in a fast-paced, collaborative environment. The IT Support Intern will assist the IT team with entry-level technical support and administrative tasks while gaining exposure to enterprise systems, professional IT operations, and workplace expectations in a fast-paced environment that values collaboration, learning, and a fun workplace culture.

Responsibilities:

- Assist with providing basic technical support to employees for desktop computers, laptops, mobile devices, printers, and other peripherals, both in person and remotely

- Gain exposure to troubleshooting of common hardware, software, and connectivity issues under the direction of senior IT staff

- Assist users with Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint

- Help prepare, configure, and deploy workstations, laptops, and mobile devices for new hires and existing employees

- Assist with basic user account tasks such as password resets, access requests, and account updates

- Support inventory tracking and organization of IT equipment, including laptops, mobile devices, accessories, and peripherals

- Assist with documenting support requests, asset records, and basic IT procedures to ensure accurate records are maintained

- Help ensure IT equipment is properly maintained, stored, and reported when issues arise

- Escalate technical issues to senior IT staff as appropriate and follow up as directed

- Participate in IT department training and learning opportunities to build foundational technical skills

- Follow company policies, procedures, and IT security standards at all times

- Physical demands include long hours sitting, prolonged computer use, standing, pulling/pushing, walking, lifting, and climbing

- Other duties, activities, and responsibilities may vary and change as assigned

Qualifications:

- High School Diploma or equivalent required

- Current CNM student - Program related to Information Technology, Computer Systems, or a related field preferred

- Strong communicator who is organized, dependable, and eager to learn

What You Will Learn:

- Fundamentals of end-user technical support in a professional environment

- Exposure to Microsoft 365 tools and enterprise IT systems

- Basics of workstation and mobile device setup, deployment, and asset management

- How an IT department supports a large construction organization

- Professional communication, documentation, and problem-solving skills

- Workplace expectations, collaboration, and time management in a corporate setting

*This role is contingent on passing a background check and pre-employment drug test