About this role
Medical Office Associate II (Front Desk Receptionist)
Responsible for providing day-to-day support operations by performing administrative tasks and ensuring high-quality customer service to patients. Medical office associate manages both the front and back of the office, including billing support, scheduling, coding, patient communication, and filing
Principal Accountabilities: (including but not limited to)
- Interviews patients for case histories prior to appointments.
- Schedules and coordinates appointments.
- Accurately updates and maintains patients' health records.
- Verifies insurance coverage and assists the billing department with processing claims.
- Communicates test results to patients when directed by physicians or nursing professionals.
- Ensures contacting patients regarding appointments, answering billing questions.
- Assists patients with re-scheduling appointments and other scheduling issues.
- Performs other related duties as assigned.
- Work with highest confidentially and abide HIPPA compliance
Required:
- High School Diploma or equivalent.
Preferred:
- Associates degree in Medical Office Management, Business, or related field.
- Proficiency with Microsoft Office suite
- Excellent verbal and written communication skills
- Individual must be customer and employee focused, must have demonstrated ability to multi-task
Relevant Experience:
- 3+ years of experience in a medical office environment or relevant area.
- 2+ years administrative experience
- 2+ years of experience in data coordination.