Beauty Bus Driver & Guest Experience Associate PT

The starting pay rate for this position is $16.00./hr

Job Purpose:

As the Beauty Bus Driver & Guest Experience Associate, you will provide exceptional service to all guests by addressing inquiries, operating the shuttle bus, handling ticket transactions, and ensuring guest satisfaction. You will contribute to the mission of the Fort Worth Botanic Garden (FWBG) by serving as an excellent first point of contact for guests, ensuring they have a positive and memorable experience.

Key Responsibilities:

Accountability

- Assist with guest service tasks, including handling inquiries and resolving complaints.

- Operate the shuttle bus and trams to transport guests around the Garden.

- Ensure the shuttle is inspected, clean, fully fueled, and ready for daily use.

- Maintain accurate mileage, maintenance, and repair records.

People Management/Interactions

- Provide in-person and telephone assistance to guests and resolve problems.

- Stay up to date on FWBG event information, rental spaces, and program offerings to effectively respond to related inquiries from guests.

- Assist guests with entering, exiting, and loading mobility equipment onto the shuttle.

- Participate in team initiatives and contributing to a positive environment.

- Train new staff or volunteers as needed.

Communication

- Communicate professionally and effectively with guests, coworkers, and vendors.

- Report guest experience issues and trends to management.

- Communicate policies and procedures to guests and team members.

- Collaborate with other departments and facilitate effective communication between departments and guests to ensure a seamless guest experience.

- Engage in all campus communication methods to stay informed and share information. This includes email, MS Teams, texts, calls, and newsletters.

Qualifications

Competencies: Knowledge and Skills required:

- Customer service experience and handling monetary transactions.

- Knowledge of guest service best practices.

- Familiarity with office equipment, Clover POS, Altru, and basic technology.

- Ability to learn and adhere to FWBG and guest service policies and procedures.

- Experience driving a 12-passenger shuttle or similar.

- Proficient in effectively handling telephone and in-person inquiries and complaints.

- Organized and able to prioritize tasks in a fast-paced, public-facing environment.

- Ability to work independently and in collaboration with a team.

- Knowledge of record-keeping and clerical functions.

- Training in handling customer feedback and providing solutions.

Additional Job Requirements:

- Successful completion of a background and credit check (due to handling financial transactions).

- Ability to learn and apply operational and safety procedures for shuttles, trams, and wheelchair lifts.

- Physical ability to use stairs, drive, and load mobility equipment into shuttle.

- Every FWBG employee is expected to possess and be willing to use a mobile device for timekeeping and business communications via calls/texts/emails/Teams messages.

- Be adaptable and flexible to changing schedules including occasional weekends, evenings and holidays.

- Ability to support and participate in FWBG public exhibitions and events in Texas weather.

Reasonable accommodation can be made to enable individuals with disabilities to perform the job.

To Apply

Thank you for your interest! Apply through this job site or visit FWBG's Careers Page at https://fwbg.org/about-us/careers/ . Apply online by answering screening questions and completing the application. Applicants who do not fully complete the application process will not be considered. Review of completed applications will begin immediately and continue until the position is filled.

Candidates invited to final interviews must provide three professional references and contact information to verify work history. The successful candidate will receive a written offer and be required to submit personal information for a criminal background check. The anticipated start date is the first Monday after the background check(s) is successfully passed and requested information is submitted by the guest experience department and the applicant.