About this role
Shift: 1st shift
City: Solon
Swagelok, Northeast Ohio, USA
Swagelok is a global organization and one of the largest employers of manufacturing talent in Northeast Ohio. We are driven by our core values of Quality, Integrity, Respect for the Individual, Customer Focus, Innovation, and Continuous Improvement, which are demonstrated through our daily actions. For over 75 years, our dedication to our core values has been the foundation for our success. Our products have been up into space, down to the bottom of the ocean, and everywhere in between. That same dedication spans to our customers.
Throughout our organization we demonstrate a commitment to these values and those we bring onboard. Whether you want to grow in your role or explore broad opportunities and develop new skills—you’ll thrive in a culture that promotes learning and development.
We strive to be a company where we all can do our best work with a true sense of purpose and belonging.
Be Connected. Be Valued. Be You.
We hope you’ll consider joining our team.
Position Summary
The Senior Quality Engineer serves as the primary quality resource for Solon Technology Center (STC) Custom Solutions. The role owns local quality operations and issue management, including inspections, nonconformance disposition, containment, investigations, returns support, Layered Process Audit administration, and internal quality reviews. The position applies independent engineering judgment to protect product conformity, support timely resolution, and reduce operational risk.
Beyond local execution, the role partners with the Global Custom Solutions team by providing technical quality expertise and operational input in support of quality governance, process standardization, capability development, certification compliance, corrective action rigor, and continuous improvement. The Global Custom Solutions team retains governance ownership; this position supports implementation and effectiveness through subject matter expertise and local experience.
Essential Duties & Responsibilities
1. Quality Operations & Issue Management - STC Custom Solutions Ownership
• Serve as the primary point of contact for quality-related issues within STC Custom Solutions.
• Perform and document incoming, in-process, final, and special inspections as required; interpret drawings, specifications, acceptance criteria, and applicable quality requirements.
• Lead containment activities and investigations associated with internal captures, customer concerns, supplier issues, third-party processing issues, and product returns.
• Own the disposition, tracking, and closure of Quality Notifications (QNs), nonconformances (NCs), and related quality records, escalating decisions when required.
• Work with the Returns Group when returns occur, supporting investigation, root cause identification, corrective action, and timely closure.
• Maintain the monthly Internal Captures database; schedule and lead quality review meetings to identify trends, recurring issues, actions, owners, and follow-through.
• Provide direct technical support to Engineering Services and Custom Solutions team members during quality events.
• Partner with Engineering, Manufacturing, Supply Chain, and Quality resources to resolve product and process concerns.
2. Quality Systems & Process Support - Global Custom Solutions Partnership
• Support the Global Custom Solutions team in the application and continuous improvement of quality governance, standards, and common processes; governance ownership remains with the global team.
• Manage or support CEDAC and other controlled-document changes to ensure accurate, coordinated implementation of process updates.
• Support proper interpretation and application of ProFITs, policies, approvals, and related quality requirements.
• Own administration and execution of the STC Custom Solutions Layered Process Audit (LPA) program, and provide results and operational learning to the Global Custom Solutions team.
• Review routing steps, inspection points, and process controls; recommend standardization and corrections for consistency and accuracy.
• Support alignment of Custom Solutions practices with SSC QMR expectations and SSC audit requirements as directed by the Global Custom Solutions team.
• Support Certified Process (CP) certification records, compliance requirements, and audit readiness.
3. Continuous Improvement & Risk Reduction - Global Custom Solutions Support
• Use inspection results, internal captures, QNs, NCs, returns, audit findings, and other quality data to identify trends and prioritize risk reduction.
• Support capability requests by identifying quality gaps, inspection needs, control requirements, and risks associated with factory capabilities, equipment use, or process changes.
• Help transition Custom Solutions work from experience-based execution to documented, repeatable, and process-driven methods.
• Provide technical review and recommendations for SSC corrective actions when requested by the Global Custom Solutions team, including evaluation of root cause, action adequacy, and effectiveness.
• Support Operational Excellence and Fabrication Essentials by incorporating quality discipline, lessons learned, and risk-based controls into program content and implementation.
• Lead or participate in disciplined problem solving and corrective or preventive actions within assigned scope.
4. Technical Quality Expertise & Organizational Support
• Serve as a technical quality subject matter expert for Custom Solutions, providing guidance, decision support, and escalation assistance for complex or ambiguous conditions.
• Provide recommendations for product acceptance, nonconformance disposition, deviations, inspection methods, and quality risk decisions within delegated authority.
• Support development and application of new Certified Processes and associated quality controls in partnership with the Global Custom Solutions team and appropriate technical resources.
• Coach and train associates on inspection requirements, quality tools, root cause analysis, corrective action, and process discipline.
• Provide backup coverage for critical inspection and quality support activities during transitions or resource constraints.
• Lead moderate to large quality improvement projects and communicate status, risks, decisions, and results to stakeholders.
Approximate # of direct reports: None identified.
Budget responsibility: None identified.
Education and/or Work Experience Requirements
Required
- Four-year degree in Engineering, Quality, Manufacturing, or a related technical field, or an equivalent combination of education and relevant experience consistent with Swagelok requirements.
- 7 years of experience
- Demonstrated experience in quality engineering, manufacturing quality, inspection, or a related technical role.
- Working knowledge of quality planning and control, nonconformance management, inspection methods, corrective action, auditing, and risk-based problem solving.
- Ability to read and interpret engineering drawings, specifications, routings, and acceptance criteria.
- Ability to independently solve complex problems, manage multiple priorities, and make sound technical recommendations.
- Strong written and verbal communication, facilitation, training, and cross-functional collaboration skills.
- Strong computer and data analysis skills, including the ability to organize and evaluate quality information.
Preferred
• Bachelor of Science degree in Engineering or a quality-related discipline.
• Experience with custom fabrication, engineered-to-order assemblies, manufacturing operations, or fluid system products.
• ASQ Certified Quality Engineer, Certified Quality Auditor, or comparable certification prefered.
• Experience with Lean, Six Sigma, Operational Excellence, statistical methods, or advanced problem-solving tools.
• Experience supporting quality management systems, internal audits, LPAs, certified processes, and corrective action systems.
Critical Competencies
- Initiative
- Service Orientation
- Organizational Awareness
- Influence
- Technical Judgment
Working Conditions and/or Physical Requirements
• Ability to safely and successfully perform the essential job functions consistent with applicable federal, state, and local standards, including meeting qualitative and quantitative productivity expectations.
• Ability to maintain regular and punctual attendance consistent with applicable standards.
• Ability to work in manufacturing and inspection environments and use required personal protective equipment.
• Must be able to meet applicable vision acuity requirements for assigned inspection responsibilities.
Swagelok provides a comprehensive package of valuable benefits called Total Rewards focused on health and wellness, compensation, retirement planning, and supplemental rewards.
To apply:
1. Click ‘Apply Now’ to the role of interest, upload your resume and complete the application.
2. Those that match our qualifications will be contacted to schedule a phone interview.
Congratulations on taking the first step to B e Connected. B e Valued. B e You.
Swagelok is proud to be an Equal Opportunity Employer. Applicants are selected without regard to race, ethnicity, creed, color, religion, sex, pregnancy, pregnancy-related medical conditions, age, national origin or ancestry, disability, genetic information, veteran/military status, sexual orientation, gender identity, or other protected characteristic under federal, state or local law.
Swagelok will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990, the Americans with Disabilities Act Amendments Act of 2008, and Ohio state law.
This job summary is intended to be brief and does not list all the duties for this position. Nothing in this job description should be construed as an express or implied contract of employment. Swagelok is an at-will employer, which means that either party is free to terminate the employment relationship at any time, without any advanced notice, for any reason or no reason.