Operations Manager

- Supervise and coordinate daily warehouse activities, including receiving, storage, order fulfillment, and shipping, to ensure timely and accurate execution of tasks.

- Develop and implement operational policies, procedures, and standards to streamline workflow, improve productivity, and enhance overall efficiency.

- Manage reports, statistical analysis, and daily P&L reporting. This may include participating in daily P&L calls with Management .

- Monitor inventory levels, track stock movements, and optimize inventory management processes to minimize stock outs, overstock, and inventory holding costs.

- Responsible for meeting or surpassing daily Key Performance Indicators (KPIs), with accurate reporting that consistently exceeds customer expectations.

- Lead and motivate warehouse staff, providing guidance, training, and performance feedback to foster a positive and high-performing team culture.

- Collaborate with cross-functional teams, such as logistics, procurement, and customer service, to coordinate warehouse operations and address customer needs and requirements.

- Communicates effectively with management and customers to ensure adherence to Service Level Agreements (SLAs), meeting customer expectations, and promptly resolving any issues that may arise.

- Engages in employee relations initiatives, promptly addressing and resolving employee concerns to maintain a positive work environment.

- Provide the next level of support for escalated issues during work shifts.

- Collaborates with Corporate to facilitate escalations involving corporate resources (IT, network, etc.) for troubleshooting or process improvement purposes.

- Utilize warehouse management systems (WMS) and other technology tools to track inventory, monitor performance metrics, and generate reports for analysis and decision-making.

- Ensure compliance with health and safety regulations, company policies, and industry standards to maintain a safe working environment for employees and visitors.

- Employee performance management, coaching, and succession planning.

- Continuous improvement initiatives (Lean, Six Sigma, Kaizen).

- Quality management and customer satisfaction ownership. (Previous experience working to a standard of ISO9001)

- Labour planning and resource optimization.

- Budget ownership and cost reduction initiatives.

- KPI dashboard development and executive reporting.

- Health & Safety leadership and Joint Health & Safety Committee participation.

- Root cause analysis and corrective action implementation.

- All other duties assigned, based on the business the warehouse supports.

Required Skills and Experience

- Minimum 5+ years of leadership experience (preferably in a high-volume, fast-paced production, manufacturing, distribution, warehousing or service environment), including experience working with P&L/budgets.

- Proficient in managing a demanding workload, prioritizing tasks and consistently meeting deadlines.

- Strong analytical and numerical skills, with the ability to analyze data, identify trends, and make data-driven decisions.

- Capable of working independently and engaging proactively within the warehouse setting.

- Proficiency in warehouse management systems (WMS), inventory control software, and MS Office.

- Strong leadership and interpersonal skills, with the ability to effectively communicate, motivate, and influence individuals at all levels of the organization.

- Effective problem-solving abilities and decision-making skills, with a strategic mindset and a focus on results and continuous improvement.
Proficient knowledge of Project Management and the importance of prioritizing deadlines.

- General knowledge of Occupational Health and Safety Standards.

You will love working in our family-oriented company! When you join our family, you will enjoy perks such as:

- Weekly pay

- Positive, team-oriented, inclusive workplace

- Health, Dental, Vision, & Prescription Coverage

- Paid holidays, vacation, & sick/personal time

Please note that while this job is posted on CTDI's career page, it may also appear on third-party job boards. These external platforms may use automated tools, including AI, for candidate screening and matching. We do not control or influence these processes. To ensure your application is reviewed by our team, we recommend to apply directly to CTDI's careers site.

We thank all those who apply but only those individuals selected further consideration will be contacted.

CTDI welcomes and encourages applications from people with disabilities. Accommodation is available on request for candidates taking part in all aspects of the selection process.

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This is an active vacancy.