Consumer Relations & Product Quality Coordinator

Job Title: Consumer Relations & Product Quality Coordinator Job Description
The Consumer Relations & Product Quality Coordinator plays a vital role in supporting product quality and managing consumer relations within a food manufacturing environment. This position involves managing consumer complaints, coordinating investigations with QA and manufacturing teams, and ensuring the timely resolution of product concerns. Additionally, the coordinator is responsible for tracking corrective actions, managing customer samples and quality documentation, supporting customer portals, and coordinating product cuttings and sensory evaluations.
Responsibilities
- Manage and document consumer complaints, coordinating investigations with QA and manufacturing teams.
- Track corrective actions and analyze complaint trends.
- Coordinate with Quality, Production, Sanitation, Maintenance, Warehouse, R&D, Sales, and Customer Service to investigate product concerns.
- Review production and quality records and draft investigation summaries.
- Maintain QA databases and coordinate customer samples.
- Support audits and respond to customer documentation requests.
- Maintain product cutting results and ensure quality documentation is up-to-date.
Essential Skills
- 2+ years of experience in food manufacturing, quality assurance, or consumer relations.
- Experience in receiving, documenting, investigating, and responding to consumer complaints.
- Working knowledge of HACCP, GMPs, and SQF requirements.
- Strong documentation and database management skills.
- Ability to analyze complaint data and conduct root-cause investigations.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Excel, Word, and PowerPoint.
Additional Skills & Qualifications
- Associate or Bachelor's degree in Food Science, Quality Management, or related field preferred.
- Equivalent relevant experience considered.
- Strong analytical and problem-solving skills.
- Highly organized and detail-oriented.
- Ability to manage multiple priorities in a fast-paced manufacturing environment.
- Experience with TraceGains or GS1 is a plus.
Work Environment
The position offers flexible working hours, either 7-4 or 8-5, within a food manufacturing environment located in Manteno, IL. It involves cross-functional interaction with various departments including QA, Production, Sanitation, Maintenance, Warehouse, R&D, Sales, and Customer Service. The role includes both administrative responsibilities and hands-on coordination of product samples and sensory/product cuttings.
Job Type & Location
This is a Contract to Hire position based out of Manteno, IL.
Pay and Benefits
The pay range for this position is $24.00 - $28.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Manteno,IL.
Application Deadline
This position is anticipated to close on Oct 15, 2026. About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without
regard to race, sex, age, color, religion, national origin, veteran status, disability,
sexual orientation, gender identity, genetic information or any characteristic protected
by law.

If you would like to request a reasonable accommodation, such as the modification or
adjustment of the job application process or interviewing process due to a disability,
please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the
city and county of San Francisco, we will consider for employment qualified applicants
with arrest and conviction records.

Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a
condition of employment or continued employment. An employer who violates this law
shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):
We may use Artificial Intelligence (AI) to support parts of our hiring process,
including sourcing, screening, and evaluating candidates. AI helps assess applications
and qualifications, but final decisions are made by our hiring team. By applying, you
acknowledge and agree that your application may be reviewed using AI tools.