Lead Patient Registration Representative

Job Summary and Responsibilities

As our Lead Patient Registration Representative, you will be a central figure ensuring a seamless and welcoming patient experience, providing direct supervision and expert guidance to the registration team while meticulously overseeing patient intake.

Every day, you will expertly register patients, verify insurance, collect co-pays, and obtain consents, while also training junior team members and ensuring compliance. You will troubleshoot complex registration issues, manage patient flow, conduct quality audits, and collaborate with departments for efficient, empathetic, and precise administrative handling of patient visits.

To be successful in this role, you will combine extensive registration experience, exceptional leadership and mentoring skills, and meticulous attention to detail in administrative and financial tasks.

Lead Responsibilities:

- Maintains up-to-date working knowledge and oversight of all registration areas to provide coverage as needed.

- Understands the department's Key Performance Indicators and performs quality review of registration data accuracy, POS collections, productivity, absenteeism and other metrics.

- Assists with generating KPI reporting for review with the Registration Management team.

- Assists the Registration Leadership with developing the staff schedule following department and union (where appropriate) policy and procedure.

- Assists Registration Leadership with ensuring all shifts are adequately covered in the event of vacation, unscheduled sick, medical leave of absence and other time off occurrences.

- If applicable to a specific facility, assumes on-call responsibility and duties for evenings, weekends and holidays.

- Daily management of shift cash drawers and deposits.

Job Requirements

- High School GED General Studies

- Minimum three (3) years of experience working in a hospital Patient Registration Department, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle role.

- Minimum two (2) years of experience in customer service.

- Thorough understanding of insurance policies and procedures.

- Working knowledge of facility pricing structure and cost estimates.

- Basic knowledge of ICD-10 and CPT terminology.

- Working knowledge of medical terminology.

- Able to perform basic mathematics for payment calculation.

- Experience in requesting and processing financial payments.

Preferred

- Associates Degree.

- Four (4) years or more of experience working in a hospital Patient Registration Department, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle role.

- One (1) or more years of supervisory experience.

- Minimum two (2) years of customer service experience in a healthcare environment.

Where You’ll Work

Founded in 1967, Dignity Health - Mercy San Juan Medical Center is a 377-bed, acute care, nonprofit hospital located in Carmichael, California. Serving over 100,000 patients annually, the hospital offers a full complement of services including a Level II Trauma Center, Level III NICU, heart care, cancer care, women’s health, and neurology. Additionally, Mercy San Juan Medical Center has been recognized as an LGBTQ+ Healthcare Equality Leader by the Human Rights Campaign Foundation. It is a Comprehensive Stroke Center, the highest level of stroke care certification awarded by The Joint Commission.

One Community. One Mission. One California