About this role
Job Summary and Responsibilities
As our Patient Registration Rep, you will have a critical role in insurance verification and financial counseling. Every day you will collect and process patient data, verify insurance eligibility, and explain financial responsibilities. You'll be instrumental in managing admissions, pre-registrations, and emergency department registrations.To be successful in this role, you must demonstrate strong customer service skills, proficiency in healthcare insurance policies, and a solid understanding of medical terminology.
- Maintains up-to-date knowledge of specific registration requirements for all areas, including but not limited to: Main
- Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units.
- Ensures complete, accurate and timely entry of demographic information into the ADT system at the time of registration.
- Properly identifies the patient to ensure medical record numbers are not duplicated.
- Responsible for reviewing assigned accounts to ensure accuracy and required documentation is obtained and complete.
- Meet CMS billing requirements for the completion of the MSP, issuance of the Important Message from Medicare, issuance of the Observation Notice, and other requirements, as applicable and documenting completion within the hospital's information system for regulatory compliance and audit purposes.
Job Requirements
Required
- High School GED or High School Graduate
- Minimum 1 year of experience working in a hospital Patient Registration department, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles.
- Experience in requesting and processing financial payments.
Where You’ll Work
Founded in 1967, Dignity Health - Mercy San Juan Medical Center is a 377-bed, acute care, nonprofit hospital located in Carmichael, California. Serving over 100,000 patients annually, the hospital offers a full complement of services including a Level II Trauma Center, Level III NICU, heart care, cancer care, women’s health, and neurology. Additionally, Mercy San Juan Medical Center has been recognized as an LGBTQ+ Healthcare Equality Leader by the Human Rights Campaign Foundation. It is a Comprehensive Stroke Center, the highest level of stroke care certification awarded by The Joint Commission.
One Community. One Mission. One California