About this role
- Welcoming, assisting and providing high-quality service to guests at all times.
- Updating of guest profiles log sheet including forecasted VIP arrivals
- Complete guest service daily
- Can perform guest and supplies inventory
- Completing all opening, closing and hygiene checklists.
- Ensure that reservations of the day match the dining set - up per table.
- Respond to all guest inquiries received via email and SMS
- Taking guest food and drink orders according to operational standards, ensuring accuracy of items ordered and guest preferences when communicated, and up-selling whenever possible.
- Print menus for the restaurant including special artwork request from guests.
- Ensure all promotional collaterals are up to date such as LED display, website, bill talkers and table talkers.
- Memorize menu, daily specials and monthly promotions
- Can helpfully provide reservation details to service and culinary team
- Escort guest to their preferred or allocated table.
- Ensure all hygiene standards and procedures are met.
Requirements
- Minimum one (1) year experience in bar, restaurant and hotel operations.