About this role
OPENTEXT - THE INFORMATION COMPANY
As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.
The Opportunity:
As a Product Support Specialist, you will help clients maximize the value of OpenText solutions by providing technical support and resolving application-related issues. You will work closely with clients and internal teams to investigate problems, deliver solutions, and ensure a positive support experience. This role is ideal for someone who enjoys troubleshooting, problem-solving, and working with technology in a fast-paced global environment.
You are Great At:
- Providing timely technical support and guidance to clients through various communication channels.
- Troubleshooting application, file, and transaction issues and driving them to resolution.
- Managing production support activities, including issue escalation and service restoration.
- Collaborating with cross-functional teams to resolve complex technical challenges.
- Creating and maintaining knowledge base articles and support documentation.
What it Takes:
- Experience in customer service, technical support, help desk, call center, or client-facing support environments.
- Strong communication and interpersonal skills with the ability to build positive client relationships and deliver a high-quality support experience.
- Proven problem-solving and troubleshooting skills, with the ability to effectively manage multiple priorities and resolve issues in a timely manner.
- Familiarity with web-based applications, databases, operating systems, and other business technologies.
- Ability to work in a fast-paced, team-oriented environment while maintaining professionalism and attention to detail.