About this role
- Working knowledge of the fundamental operations of relevant hardware, software and other equipment used by end-users.
- Proven PC troubleshooting.
- Knowledge and experience of customer service practices.
- Develop workflows and/or processes to improve PC Tech and end-user endpoint experience.
- Excellent oral and written interpersonal skills.
- Problem analysis and high-Level problem-solving skills.
- Documentation skills.
- Data Security.
- Flexibility in performing multiple job responsibilities when called upon.
- Planning and organizing.
- Close attention to detail.
- Process Improvement skills.
- Virtualized Environments (Citrix, Azure Virtual Desktop).
- Microsoft System Center Suite (Orchestrator, Configuration Manager, Service Manager) a plus.
- Flexera Suite and packaging experience a plus.
- Smartphone operating system usage and configuration skills.
- Intune or other mobile device management experience is helpful.
- 3-4 years of experience
- Bachelor’s degree or equivalent industry experience required.
- Microsoft 365 certified: Modern Desktop Administrator Associate preferred but not required
- Experience with metrics collection and analysis.
- Experience with process automation
- Basic knowledge of Software and OS Deployment.
- Powershell scripting is preferred but not required.
- PowerBI knowledge is preferred but not required.