Parts Service Representative

Our Values:

Faith: Our foundation is faith. In everything we do, we do the right thing.
Service: Our standard is service. Our customers receive uncommon service in every experience.
Family: Our team is family. Everyone matters here, and this company matters to all of us.

Job Summary:   This position is responsible for supplying the Service Department with stock parts or by procuring parts from an outside source in a timely and cost-saving manner.

Key Roles:

- UCE (Ultimate Customer Experience)

- Quoting

- Sourcing

- Supply Parts

- Process

Essential Duties:

- Serve the needs of our Trailer Technicians in the shop.

- Assist the parts department by pulling orders, restocking shelves, loading, and unloading trucks.

- Keep accurate records of repair orders and other transactions, while managing paperwork flow and becoming efficient in researching part numbers through catalogs and the internet.

- Be proficient in using the internet, corresponding to emails, and managing phone calls.

- Must have great organizational skills and will require the individual to be a strong self-starter.

- Organize and maintain a quote system for the service department to include parts pricing and availability for potential repair orders.

- Delivery of parts for repair orders to the service technicians.

- Assist parts department in other areas as needs arise (counter & phone support, parts delivery to customers).

Required Skills/Abilities:

- The ability to interact with employees & customers in a professional and positive way.

- Always maintain a clean and organized work area.

- Adhere to all company policies, procedures, and standards.

- Be trustworthy and self-motivated.

- Be a team player.

- Maintain a professional appearance.

- Maintain verbal and written communications as required.

- Continually seek professional and personal growth.

- Adhere to all safety and PPE requirements in the shop.

Education and Experience:

- Education – High School diploma or GED; 1 to 3 months related experience and/or training.

Physical Environments:

- Noise levels are moderate to high at times in a warehouse environment.

- The physical exertion may be heavy at times, may require lifting up to 100 pounds.

- The employee is occasionally required to stand and walk.

Our Benefits:

- Competitive Salary

- Quarterly Profit Share

- Paid Time off and 9 Paid Holidays

- Medical, Dental & Vision Insurance

- Matching 401K (Retirement Planning)

- Prescription safety glasses & workboot program

- No weekends