About this role
Why You’ll Love EECOL
When you join EECOL, you become part of a global leader in business-to-business distribution, logistics services and supply chain management solutions. We take pride in having an inclusive and family-like work environment. We provide a compensation package that offers competitive wages, flexible hours, excellent benefits, and a career you can be proud of. There are endless opportunities with our promote-within culture!
What’s in it for You
- Permanent, full-time positions, Monday through Friday. Weekends and evenings are for friends, family, and fun, not work!
- Enjoy regular salary reviews and incentive opportunities.
- EECOL is not just a job, but a company where you can learn, develop, and build your career! All training provided.
- A benefits package designed with your total well-being in mind including generous paid time off, comprehensive insurance options for you and your family, generous flex benefits, health & dental plan, life insurance, vision care, education assistance and a retirement savings plan including Pension, RRSP and TFSA opportunities to save for the future!
- Enjoy a wide variety of perks including discounts on travel, vehicles, entertainment, shopping and much more.
As an Associate Representative - Inside Sales, you will interact with existing customers, primarily by phone and email, to increase sales of the Company's products and/or services by obtaining and up-selling orders, creating customer satisfaction and adding value to the customer's buying experience. You will collaborate with outside sales to ensure goals are being met.
Responsibilities:
- Obtain orders through email and telephone calls, verifies and enters items, transfers orders to fulfillment, explains stock-outs and expected delivery dates.
- Increase orders by suggesting related items, explaining features, and checks customer’s buying history.
- With guidance, owns, qualifies and develops opportunities passed from marketing, outside sales, and national accounts.
- Prepare, generate, and follow up on verbal or written quotations to secure orders, or determine reason for loss of order.
- Review open customer order reports and act on open items, including those items that may be at risk in meeting customer’s promised delivery date.
- Maintain distribution system backorder report, associated customer expediting report and notices, and customer notification.
- Report industry trends, competitive pricing and customer feedback to management.
Qualifications:
- High School Diploma or Equivalent required.
- Preferred knowledge and experience in sales and sales administration; still acquiring higher level knowledge and skills, however still a productive professional contributor (0-2 years).
- Familiar with Microsoft Office, and ability to perform basic computer skills
- Ability to perform multiple tasks simultaneously
- Ability to work in a team environment
- Ability to communicate clearly, both verbally and in written form
- Attention to detail
- Ability to prospect and market concepts to existing and potentially new accounts
- Ability to act and solve routine or standard problems
- Ability to identify and define problems and possible solutions independently; chooses among existing solutions
- Ability to work independently with supervision
- Ability to travel up to 25%