Growth Manager, Housing Development | Volunteers of America, Texas

# Growth Manager, Housing Development
Drive the Growth That Powers Housing Impact

Are you a relationship-driven dealmaker who knows how to turn a first conversation into a lasting partnership? We're looking for a Growth Manager, Housing Development who thrives on winning new business and making sure every new client, partner, or customer feels supported from day one.

This is a role built for someone who loves the chase of a great opportunity just as much as the satisfaction of a flawless launch. You'll bridge sales, operations, and client services — turning prospects into long-term relationships and guiding them from signed contract through full, successful implementation. If you want a career where your work directly fuels organizational growth and community impact, this is it.

This role will be hybrid; requiring 4 days in the office. This role requires 50% travel.

Job Summary

The Growth Manager, Housing Development is responsible for driving organizational growth by identifying, developing, and securing new business opportunities, while ensuring a seamless and positive onboarding experience for new clients, partners, or customers. This role bridges sales, operations, and client services to convert prospects into long-term relationships and ensure successful integration from contract execution through full implementation.

Key Responsibilities

New Business Development

- Identify, qualify, and pursue new business opportunities aligned with organizational strategy and growth objectives
- Build and maintain a robust pipeline through networking, referrals, inbound leads, and strategic outreach
- Lead discovery conversations to understand client needs, challenges, and goals
- Develop and deliver compelling proposals, presentations, and pricing recommendations
- Negotiate contracts in partnership with legal, finance, and leadership teams
- Monitor market trends, competitive activity, and customer insights to inform strategy

Client / Customer Onboarding

- Own the end-to-end onboarding experience from contract execution through successful launch
- Serve as the primary point of contact during onboarding, ensuring clear communication and expectation setting
- Coordinate cross-functional teams (sales, operations, HR, IT, finance, implementation, etc.) to meet onboarding milestones
- Develop and maintain onboarding plans, timelines, and documentation
- Identify risks proactively and drive resolution to ensure successful client integration
- Ensure all compliance, documentation, and operational requirements are met

Relationship Management & Retention

- Establish trusted relationships with new clients to promote satisfaction and long-term retention
- Conduct regular check-ins during early engagement to ensure goals are being met
- Partner with account management or customer success teams for smooth handoff post-onboarding
- Capture client feedback and recommend improvements to processes and offerings

Process & Continuous Improvement

- Refine business development and onboarding processes to improve efficiency and scalability
- Track and report key performance indicators (KPIs) such as conversion rates, onboarding timelines, and client satisfaction
- Create and maintain onboarding tools, templates, and best practices
- Participate in strategic planning and growth initiatives

Required Qualifications

- Bachelor's degree in Business, Marketing, Human Resources, or a related field (or equivalent experience)
- 5+ years of experience in business development, sales, client onboarding, account management, or related roles
- Proven success in closing new business and managing complex stakeholder relationships
- Strong project management and organizational skills
- Excellent communication, presentation, and negotiation abilities
- Ability to work cross-functionally in a fast-paced environment

Preferred Qualifications

- Experience in B2B, professional services, HR, benefits, technology, or consulting environments
- CRM experience (e.g., Salesforce, HubSpot)
- Familiarity with onboarding or implementation methodologies
- Leadership or team-mentoring experience

Core Competencies

- Strategic thinking and business acumen
- Client-centric mindset
- Results-driven and accountable
- Problem solving and adaptability
- High emotional intelligence and professionalism

Other Requirements

- Time commitment: 40 hours per week
- If driving for VOA Texas Property Management business: MVR background check (good driving record) and valid Texas driver's license required
- Must use a personal (non-agency) vehicle for transportation; mileage will be reimbursed
- 50% travel

How to Apply

Interested applicants should submit their cover letter and resume to the online application portal  https://nonprofithr.applytojob.com/apply/HFtmyq9IXS/Growth-Manager-Housing-Development-Volunteers-Of-America-Texas?source=OneDigital

If you have any questions, you can email Sophia LaFontant at [email protected].

How to Apply

Interested applicants should submit their cover letter and resume to the online application portal. If you have any questions, you can email Sophia LaFontant at [email protected].

Our Commitment to Diversity, Equity, Inclusion & Belonging

Nonprofit HR is committed to fostering and maintaining a work environment where diversity, equity, and inclusion (DEI) are fully integrated into everything we do for the benefit of our employees and the clients that we serve. To fully realize our goal, we prioritize our understanding of the complexities of DEI within our workforce to inform our approach to talent management. We believe that this guides how we do our work, advise our clients to operationalize DEI and position our content and educational opportunities help strengthen the talent management capacity of the social impact sector.

Continue reading our about our commitment at nonprofithr.com/deinow .