Product Owner III, Agent Identity and Access Management

Description

The Sales & Agency Support Portfolio is looking for an experienced Product Owner to help lead our Agent Identity and Access Management capabilities/software product and help shape the future of secure, stable, and reliable system access for the Independent Agent community. This critical platform capability supports our Personal Lines business today and will help enable future Small Commercial access management capabilities as we continue advancing our vision of One Agent, One Login.

In this role, you'll partner with experience and engineering teams to modernize our underlying technology capabilities focused on authentication and authorization. You'll help accelerate delivery through reusable and scalable components while exploring opportunities to leverage AI and regulatory automation capabilities to improve Ease of Doing Business within the IA channel.

The Product Owner in this role will:

- Own prioritization and management of the product backlog.

- Drive and maintain a 2-year go-to-market (GTM) product roadmap.

- Partner closely with business, experience, and technology teams to understand pain points and identify opportunities to improve how agents access and interact with our systems.

- Stay current on emerging trends and technologies that can further improve ease of doing business, support regulatory and compliance-related needs, and enhance operational efficiency.

- Evaluate opportunities to leverage AI, automation, and modern platform capabilities to improve the overall access management experience.

Ideal candidates will possess the following traits and skills:

- Prior Product Owner/Product Management experience supporting experience teams, platform teams, or technology products.

- Balanced business and technical acumen.

- Interest in exploring new and emerging technologies to improve identity and access management capabilities.

- Strong communication skills with the ability to explain technical concepts in business-friendly terms.

- Analytical mindset with the ability to measure performance and business outcomes for new and emerging capabilities.

- Experience with Identity and Access Management, authentication, authorization, cybersecurity, onboarding, or related platform capabilities preferred.

As a member of the Agile team, the Product Owner represents the voice of the agent and the organization through the delivery of business value. This person works closely with stakeholders (business and technology) to define and prioritize features and stories, ensuring alignment with agent needs and organizational goals. This person understands agent problems in detail and ensures the problems are clearly defined, prioritized, and the squad/team is focused on the most valuable work.

The Product Owner is the team member continuously communicating with stakeholders to ensure an aligned understanding of how the squad/team can provide the highest value to the customer through the lens of the portfolio.

Key Job Functions and Responsibilities

- With the squad/team, collaboratively accountable for developing and achieving product-level KPIs.

- Manages product(s) with a moderate degree of strategy, scope, and complexity.

- Owns and maintains the product backlog and is accountable for its contents and prioritization.

- Accountable for clear, actionable user stories.

- Sets priorities and actively participates in squad/team quarterly planning.

- Sets expectations with stakeholders for delivery of new capabilities, features, and functionalities.

- Participates in squad/team demos, retrospectives, and all other ceremonies.

- Works daily with the Agile working group, clarifying business requirements, removing roadblocks, constantly communicating, and supporting alignment around product strategy.

- Collaborates with IT and business leadership to align development and business goals and priorities while working with stakeholders and squad/team to remove roadblocks to execution.

- Resolves open issues/questions quickly and efficiently.

- Monitors and maintains product health, supporting long-term product viability and efficiency while balancing short- and long-term costs with desired outcomes.

- Analyzes and reports on feasibility, cost-of-delay ramifications, economics, and other aspects of planned or potential changes to the product.

- Understands regulatory, compliance, and other industry constraints on the product and prioritizes accordingly.

- Negotiates with internal and external squads/teams to ensure priorities are aligned across teams both within and outside the portfolio.

- Collaboratively builds the squad/team product roadmap and contributes strategy inputs from stakeholders.

- May contribute to program/portfolio-level planning.

- Influences stakeholder expectations for delivery of new capabilities, features, and functionalities.

- Communicates expected value and any changes in value to be delivered in each iteration (sprint, monthly, quarterly, etc.) based on squad/team-determined capacity.

Qualifications

- Advanced knowledge of Agile development methodologies as typically acquired through a Bachelors’ degree in relevant field (business, computer science, humanities, etc.), 7 years in business, technology, or consulting with 5 to 7 years direct experience with agile teams.

- Master's degree preferred.

- High level of proven business expertise needed to set clear priorities for product and understand business value impacts.

- Develops strong stakeholder relationships and influencing across multiple organizational boundaries.

- Demonstrated experience leading varied audiences through the development of complex ideas, issues and designs.

- Ability to lead varied audiences through census building.

- Proven experience with Agile practices and expectations.

- Comfortable with making decisions with some level of uncertainty.

- Strong communication skills, both written and verbal.

- Knowledge of insurance industry preferred.

- Knowledge of relevant products and portfolio strongly preferred.

- Strong experimental mindset to drive innovation amongst uncertainty and exploit market opportunities.

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