Franchise Business Leader

The Operations Manager / Franchise Business Leader is responsible for partnering with assigned KFC franchisees to grow profitable, sustainable businesses while protecting the KFC brand and delivering consistent operational excellence across every restaurant.

The role serves as the primary business and operations partner between KFC LAC and assigned franchise organizations, combining strong operational expertise with commercial thinking, strategic leadership, and franchisee influence.

The FBL is accountable for ensuring franchise partners understand, implement, and sustain KFC operating standards, brand requirements, food safety expectations, training systems, and agreed business commitments. The role identifies compliance and performance gaps early, establishes clear accountability with franchise partners, and follows through until sustainable corrective actions are implemented.

At the same time, the FBL helps franchise partners strengthen sales, transactions and profitability, build organizational capability, and develop the systems and leadership required for future growth. Ultimately, the FBL helps franchisees protect the brand, run great restaurants today, and build stronger businesses for tomorrow.

- Bachelor's degree in Business Administration, Restaurant/Hospitality Management, Engineering, Finance or related discipline; MBA preferred.
- 7+ years of progressive restaurant operations or multi-unit business leadership experience, including meaningful above-restaurant leadership; KFC/QSR experience preferred.
- Strong understanding of restaurant operations, brand standards, compliance, training systems, guest experience and restaurant economics.
- Experience working with franchise organizations and influencing senior stakeholders without direct authority.
- Ability to understand financial statements, use data to identify business opportunities and recommend practical solutions.
- Strong strategic thinking with the ability to translate strategy into practical restaurant execution and scalable systems.
- Strong coaching, influencing, communication, presentation and negotiation skills; able to have difficult conversations while maintaining trusted relationships.
- Strong problem-solving, project management and change-management capabilities; highly organized and results oriented.
- Fluency in English and Spanish required; Portuguese preferred.

Salary Range: $110,500 to $152,010 annually + bonus eligibility. This is the expected salary range for this position. Ultimately, in determining pay, we'll consider the successful candidate’s location, experience, and other job-related factors.