Commercial Lines Service Leader

A path for every ambition.

At HUB, we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We power progress and protect ambition: for the clients who count on us, and equally for the people who make that possible every day.

We’re creative thinkers and determined doers, guided by values that show up in how we work together: with empathy, adaptability, accountability and a genuine commitment to one another’s success. We foster bold ideas, celebrate curiosity and share what we know. Because when people grow, the work they do grows with them.

Our purpose is deeply human: to help people navigate the world on their terms, at their speed, toward their future. We hold that same commitment to the people building careers here.

Whether you’re starting out or leveling up, you’ll find the resources to evolve, the support to take on more and a team ready to back you at every stage.

Your ambition has a home here.

ABOUT HUB INTERNATIONAL:

HUB International Limited (“HUB”) is one of the largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 21,000 employees in 600+ offices throughout North America, HUB has grown substantially, in part due to our industry leading success in Mergers and Acquisitions.

WHAT WE OFFER YOU:

At HUB we believe in investing in the future of our employees.  Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our customers and organization. We offer:

- Competitive salaries and benefits offerings

- Medical/dental/vision insurance and voluntary insurance options

- Health Savings Account funding

- 401k matching program

- Company paid Life and Short-Term Disability Plans

- Supplemental Life and Long-Term Disability Options

- Comprehensive Wellness Program

- Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off

- Great work/life balance, because that’s important for all of us!

- Focus on creating a meaningful environment through employee engagement events

- The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!

- Growth potential - HUB is constantly growing and so can your career!

- A rewarding career that helps local businesses in the community

- Strong community support and involvement through HUB Gives

SUMMARY:

The Commercial Lines (CL) Service Leader owns the operational excellence of HUB’s MSO region Commercial Lines division, translating strategy into execution across sales, retention, and customer service. This role is central to driving performance outcomes while leading and developing a high-performing team of CL professionals.

JOB RESPONSIBILITIES:

- Responsible for being a resource to all of CL in the HUB MSO region

- Communicate all National initiatives to the field operations in HUB MSO

- Work with CL teams to ensure “best practices” are in place across the region, with authority to implement strategic changes in consultation with the Chief Operating Officer

- Work in conjunction with the CSO, COO, Commercial Lines Strategic Leader, and the Commercial Lines (CL) Service Unit Leaders to develop a vision and growth plan, attain and maintain profitability according to HUB MSO standards.

- Work with the CL Service Unit Leaders to coordinate client service needs and expectations between the service staff and Producers

- Work with the CL Service Unit Leaders and offices managing the workflow of the service staff including the assignment of workload and account responsibilities

- Influence and support strategic planning initiatives including development of CL staff

- Strategize with CL Service Unit Leaders, COO, CMO, Commercial Lines Strategic Leader, and CSO to retain business year over year enhancing value proposition, stewardship process and account management services

- Positively and proactively represent HUB in meetings, seminars, and networking events

- Maintain and display a deep knowledge of CL carrier products and service level differentiation

- Drive consistent and predictable long-term, profitable client relationships

- Work with Mid-South President and VP of Finance to support the development and management of department budget, pursue and achieve targets for key financial metrics, and control expenses per corporate guidelines

- Champion the internal and external positioning of the HUB “brand”

- Actively participate in Service management on day-to-day basis including office visits regarding staff development (mentoring), plan execution, and training

- Helping drive artificial intelligence (AI) adoption to improve operational efficiencies

- Maintain the accountability of RSP as they help with processing tasks in working with the operations team

- Review Data on a consistent basis to maintain data integrity

- Reviewing enterprise reports and having the account managers see if they can replace with the enterprise solutions.

- Umbrella Panel

- Smart Portal

- HUB Wholesale Business

QUALIFICATIONS:

- At least 10-15 years of progressive Commercial Lines (CL) insurance experience; majority must be within an agency, brokerage or consulting firm

- Demonstrated track record as a Client Service/Account Executive or Team Leader in developing a consultative platform for account management

- Specialty lines experience a plus

- Demonstrated experience mentoring and directly managing staff

- Ability to institute effective employee development and training procedures covering key areas

- Understand ways to distinguish insurance brokerages through customer service, technology, special product offerings, association marketing, client communication strategies and alternative funding programs

- A consultative, positive, and resourceful approach to dealing with prospects, clients, and associates

- Strong visibility within the local and national insurance communities

- Highly developed organization and time management skills

- Must be willing to travel 25%

- Excellent listening skills

- Strong written and verbal communications

- Strong degree of self-motivation

- Demonstrated ability to lead/motivate others

- Influential and persuasive with the ability to partner across HUB and work well with segment and other channel leaders

- Must hold any insurance licenses required by applicable regulatory authorities to perform the duties of this role

What we offer you

We invest in your growth. HUB offers structured training, licensing support and ongoing development opportunities designed to accelerate your career.

- Competitive pay with comprehensive health benefits, retirement savings matching and company-paid life and disability plans
- Generous paid time off, paid parental leave and a wellbeing program designed to support real work/life balance
- A collaborative, high-performing culture with meaningful engagement, community impact through HUB Gives and genuine room to grow your career
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The HUB difference

HUB International is one of North America’s largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada — through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.

Equal Employment Opportunity: HUB International Limited is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Reasonable Accommodations: HUB International Limited is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you need a reasonable accommodation to access our career site, complete an application, or participate in any part of the hiring process, please contact the Recruiting Team at [email protected]. This contact information is for accommodation requests only and should not be used to inquire about the status of an application.

E-Verify: HUB International Limited participates in E-Verify. Please refer to Our Recruiting Process | Applicant Notices: E-Verify Program for additional information.