Manager - Infrastructure & Operations (62138)

Job Summary:

As the Infrastructure & Operations Manager, you will be accountable for reliable, secure, supportable infrastructure and operational execution across servers, multi-cloud platforms, backup/recovery, core services, DevOps/platform operations, and multi-site production technology dependencies.

Essential Functions:

- Lead overall IT systems and DevOps engineers; manage priorities, staffing, performance, on call/escalation, and development.

- Own infrastructure availability, capacity, patching, backup/recovery, monitoring, lifecycle, cloud operations, and technical debt reduction.

- Coordinate major incidents, root-cause analysis, changes, maintenance windows, and disaster recovery exercises.

- Ensure infrastructure controls satisfy security and SOC 2 requirements, including access, logging, vulnerability, change, backup, and evidence expectations.

- Maintain architecture diagrams, runbooks, inventory, standards, dependencies, and recovery documentation.

- Manage infrastructure/cloud vendors, licensing, costs, and service performance.

- Partners with production/business teams to schedule changes and minimize operational disruption.

- Perform all other duties as assigned.

Knowledge, Skills and Abilities:

- Expert knowledge with infrastructure operations

- Advanced knowledge with people leadership/mentorship, cloud/server/virtualization breadth, backup/DR and resilience, incident/change/problem management, and vendor/cost management

- Demonstrate ownership, sound judgment, integrity, and accountability

- Communicate clearly with technical and non-technical stakeholders

- Balance security, reliability, cost, user experience, and production requirements

- Follow change, documentation, escalation, and risk-management standards

- Collaborate with IT and business teams and contribute to continuous improvement

Minimum Requirements:

- Bachelors degree in information technology, Computer Science, Information Systems, or a related field and five (5) years of related infrastructure, systems administration, cloud operations, or technology operations experience; OR

- Associate degree in a related field and eight (8) years of related infrastructure, systems administration, cloud operations, or technology operations experience.

- Prior experience leading or supervising technical staff, projects, vendors, or operational priorities.

- Experience supporting enterprise infrastructure, including servers, networks, cloud platforms, backup/recovery, monitoring, incident response, change management, and security standards.