About this role
As an HR Shared Services Representative, you will be responsible for delivering high-quality Human Resources administrative services (HRIS) as part of the Global Shared Services function, with a focus on the LATAM region. This role supports employee lifecycle processes and provides assistance to employees, local Human Resources teams, and Payroll.
The position will ensure compliance with established Service Level Agreements (SLAs), maintain data quality and integrity, adhere to established processes and procedures, and deliver an excellent service experience. The role will also contribute to continuous improvement initiatives and the overall success of the regional HR Central team based in Monterrey, Mexico.
- Excellent written and verbal communication skills in English and Spanish.
- Demonstrated ability to manage multiple tasks and priorities in a fast-paced corporate environment.
- Proficiency in Microsoft Office 365 (Excel, Word, Outlook, and Teams), including skills in data management and analysis using Excel.
- Bachelor’s degree in a related field, such as Human Resources, Business Administration, or a related discipline.
- Experience working in a corporate shared services center or administrative environment.
- Experience working within a Human Resources service environment.
- Demonstrated track record of meeting targets related to Key Performance Indicators (KPIs).
- Experience working with CRM systems for Help Desk ticket management.
- Knowledge of HRIS/HR systems, preferably Oracle HCM.