Charge Master, Emergency Care Center, Jackson Main, FT, Days

***Preferred Patient Experience with Emergency Department charge capture, coding, or revenue cycle processes***

Department:  Jackson Memorial Hospital - Emergency Services Administration

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Address:  1611 NW 12th Avenue, Miami, Florida 33136

Shift Details:  Full Time (Days)

Why Jackson:  Jackson Memorial Hospital is the flagship hospital for Jackson Health System and it has been a beacon of medical excellence and community care for more than a century. Throughout its rich and storied history, Jackson Memorial - located in the heart of the City of Miami - has been ground zero for some of the world's greatest medical breakthroughs and important moments in South Florida. We've grown into one of the nation's largest public hospitals, and one of the few that is also a world-class academic medical center with a proud mission and proven success. Jackson Memorial is an accredited, tertiary teaching hospital with 1,500 licensed beds, where nearly every medical specialty is provided by some of the world's most skilled and highly regarded multidisciplinary team of healthcare professionals.

Summary

Charge Master ensures processing of all charges in the Emergency Department (ED) daily. Oversee the charges of related observation, fast-track, and ancillary ED services when needed. Serving as liaison for all Emergency Services staff responsible for daily charge capture and corrections. Investigating and resolving all pending issues in HEAT reports related to ED charging.

Responsibilities

- Provides comprehensive organization of data elements, keeping a current knowledge of computer systems and departmental tracking mechanisms specific to Emergency Department charge capture.
- Coordinates data development and management.
- Transfers data from one system to another.
- Prepares printouts of accumulated data.
- Typing assignments and tasks given by management including purchase orders.
- Maintain files and records, convey messages to appropriate department personnel.
- Expediting STAT and emergency requests.
- Responsiveness to internal and external customers in a timely manner.
- Validates accuracy of ED charges and makes corrections as necessary, including level-of-care (ESI) adjustments, procedure coding, supply, and medication charge capture. Interact with ED staff in order to facilitate accurate documentation and charge reconciliation.
- Reports soft/hardware problems appropriately and timely.
- Act as resource for computer applications, questions and concerns for staff. Provides coverage for ED registration desk and/or charge entry duties as requested. Enters orders in the system for office supplies or through Smart Work.
- Reconciliation of all charges in JHS charge validation system with focus on Emergency Department encounters.
- Attending meetings on behalf of Emergency Services as a charge champion.
- Maintain proper phone etiquette by identifying department and self.
- Offers immediate assistance to customers and ensures that their needs are met.
- Enters orders in Cerner as requested by nursing staff.
- Distribute appropriately the incoming mail for the department.
- Maintain CDM database for Emergency Department procedures, devices, and supplies.
- Add/delete as necessary through JMH CDM master.
- Performs data entry in an accurate and timely manner.
- Participate in data collection.
- Validates the accuracy of data entry and performs charge corrections for missing, incomplete, or incorrectly coded ED services.
- Provides reports and schedules as needed for management.
- Provides monthly stats for ED-related committees as requested.
- Demonstrates behaviors of service excellence and CARE values (Compassion, Accountability, Respect and Expertise).
- Performs all other related job duties as assigned.

Experience

- Generally requires 0 to 3 years of related experience.
- Experience with Emergency Department charge capture, coding, or revenue cycle processes preferred.

Education

- High School diploma is required.

Skill

- Ability to analyze, organize and prioritize work accurately while meeting multiple deadlines.
- Ability to communicate effectively in both oral and written form.
- Ability to handle difficult and stressful situations with critical thinking and professional composure.
- Ability to understand and follow instructions.
- Ability to exercise sound and independent judgment.
- Knowledge and skill in use of job appropriate technology and software applications, including ED charge capture and revenue cycle systems.

Credentials

- Valid license or certification is required as needed, based on the job or specialty.

Jackson Health System is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.