About this role

Job description

A & Associates is a reputable talent acquisition firm with a proven track record in screening and recruiting as well as job placement and career development. With more than ten (10) offices throughout the United States, A & Associates is a company that can be trusted to provide a diverse level of services with excellence, diligence, and integrity. “Quality In Everything We Do” is far more than our mantra, it is our standard! Explore a career with A & Associates, one of the leading providers for temporary, temp-to-hire, permanent placement services and security guard services.

Position Overview

A & Associates is conducting a confidential direct-hire search on behalf of an established organization in the waste hauling and environmental services industry for an experienced General Manager to lead its Miami-area operation.

This is a senior-level operational leadership position responsible for the overall performance of a high-volume, fleet-based operation. The General Manager will provide strategic and hands-on leadership across daily operations, safety, fleet performance, staffing, customer service, financial performance and regulatory compliance.

The successful candidate will be a strong operational leader who understands how to balance safety, service, people and profitability . This individual must be comfortable leading managers and frontline teams, analyzing operational and financial performance, identifying opportunities for improvement and ensuring consistent execution in a fast-paced service environment.

Key Responsibilities

Operational Leadership

- Provide overall leadership and direction for daily waste collection, hauling and related site operations.
- Ensure operational activities are executed safely, efficiently and in accordance with established service standards.
- Oversee route execution, dispatch, staffing, fleet utilization and operational productivity.
- Monitor daily service performance and take corrective action when service, productivity or customer expectations are not being met.
- Develop and implement operational plans designed to improve efficiency, service quality and overall business performance.
- Maintain appropriate staffing and equipment levels to support current business requirements and anticipated growth.
- Partner with fleet and maintenance personnel to promote vehicle availability, preventive maintenance and effective equipment utilization.

Financial & Business Performance

- Assume accountability for the financial and operational performance of the business unit, including revenue, expenses, labor, productivity and profitability.
- Develop, manage and monitor operating budgets, forecasts and performance targets.
- Analyze operational and financial data to identify trends, risks and opportunities for improvement.
- Establish and track key performance indicators and hold leaders accountable for achieving established goals.
- Identify opportunities to control costs, increase operational efficiency and support profitable growth.
- Make informed business decisions based on operational data, customer needs and financial performance.

Safety, Compliance & Risk Management

- Champion a safety-first culture throughout the operation.
- Ensure employees consistently follow company safety policies, procedures and operating standards.
- Support accident and injury prevention initiatives and ensure appropriate follow-up when incidents occur.
- Maintain compliance with applicable transportation, workplace safety, environmental and operational regulations.
- Ensure required documentation, inspections, training and internal controls are completed accurately and timely.
- Identify operational risks and implement appropriate corrective and preventive measures.

People Leadership

- Lead, coach and develop managers, supervisors and frontline employees.
- Establish clear expectations and create accountability for operational, safety, service and performance standards.
- Partner with Human Resources and other support functions regarding recruiting, staffing, employee relations, performance management and workforce planning.
- Develop leadership capability within the operation and build a strong succession pipeline.
- Promote employee engagement, communication, accountability and a professional workplace culture.
- Address performance and conduct issues consistently, appropriately and in accordance with company policies.

Customer & Community Relations

- Maintain strong relationships with key commercial, municipal and other customers as applicable.
- Serve as a senior point of contact for significant operational or service concerns.
- Ensure customer issues are investigated and resolved promptly and professionally.
- Work collaboratively with internal teams to support customer retention, service excellence and business growth.
- Represent the organization professionally with customers, vendors, regulatory agencies and community stakeholders.

Continuous Improvement

- Evaluate current operating processes and identify opportunities to improve safety, productivity, customer experience and profitability.
- Lead change-management initiatives and ensure new processes are effectively implemented and sustained.
- Promote consistent operating practices, effective communication and cross-functional collaboration.
- Remain visible and engaged in field operations and maintain a strong understanding of day-to-day business conditions.

Qualifications

- Significant progressive operations management experience, including responsibility for leading complex, high-volume operations.
- Direct experience in solid waste, waste hauling, recycling, environmental services or a closely related fleet-intensive operation is strongly preferred.
- Previous experience as a General Manager, District Manager, Operations Director, Business Unit Leader or comparable senior operational leader is highly desirable.
- Demonstrated experience managing financial performance, budgets, operating expenses and/or P&L responsibility.
- Strong understanding of fleet-based operations, route management, dispatch, productivity and service delivery.
- Experience leading managers, supervisors and large frontline workforces.
- Demonstrated ability to build strong teams, establish accountability and improve operational performance.
- Working knowledge of applicable safety, transportation, environmental and workplace compliance requirements.
- Strong analytical and problem-solving skills with the ability to use operational and financial data to drive decisions.
- Excellent leadership, interpersonal and communication skills.
- Ability to manage competing priorities and make sound decisions in a fast-paced operational environment.
- Strong customer-service orientation with experience managing significant client or stakeholder relationships.
- Proficiency with business technology, reporting systems and Microsoft Office applications.
- Bachelor’s degree in Business Administration, Operations Management, Logistics, Environmental Management or a related discipline preferred; a strong combination of relevant education and senior-level operational experience will also be considered.
- Valid driver's license and ability to travel locally as business needs require.

Ideal Candidate

The ideal candidate is an experienced operational leader who is equally comfortable reviewing financial performance, coaching a manager, addressing a customer concern and walking the operation to understand what is happening firsthand .

This individual should bring a strong sense of ownership and urgency while maintaining sound judgment, professionalism and a commitment to safety. We are seeking a leader who can develop people, improve processes, drive accountability and consistently deliver results in a demanding service environment.

Compensation

Annual Salary: $170,000 – $180,000 + bonuses

This is a direct-hire opportunity with our client. Additional employment

with a proven track record in screening and recruiting as well as job placement and career development. With more than ten (10) offices throughout the United States, A & Associates is a company that can be trusted to provide a diverse level of services with excellence, diligence, and integrity. “Quality In Everything We Do” is far more than our mantra, it is our standard! Explore a career with A & Associates, one of the leading providers for temporary, temp-to-hire, permanent placement services and security guard services.