About this role
Key responsibilities
Business & P&L Ownership –
- Own end-to-end financial and operating performance of the business unit, ensuring delivery of revenue, margin, cost, and profitability targets
- Translate enterprise priorities into clear operating plans, performance rhythms, and measurable outcomes
- Drive performance visibility through disciplined review mechanisms, early risk identification, and corrective actions
- Balance growth, cost, and service trade-offs to ensure sustainable business performance
- Maintain strong financial discipline and value-focused decision making aligned with long-term business objectives
Product, Service & Customer Performance –
- Develop a strong understanding of product, service, and operational capabilities to ensure market relevance and competitiveness
- Ensure reliable, consistent, and high-quality service delivery across customer touchpoints
- Partner closely with Sales to enable conversion, solution feasibility, and customer commitments, without direct ownership of sales
- Provide market, customer, and operational insights to strengthen positioning and win probability
- Ensure execution excellence delivers on customer promises, safeguarding credibility and retention
Execution & Operational Effectiveness –
- Drive day-to-day operational performance, ensuring alignment to strategic priorities and customer commitments
- Remove structural and cross functional barriers to improve speed, efficiency, and service reliability
- Balance cost, service, quality, and risk considerations in complex operating environments
- Establish strong execution cadence, accountability mechanisms, and performance discipline
- Reinforce a results orientation over activity-based management, ensuring consistent delivery outcomes
Matrix Collaboration & Commercial Alignment –
- Work effectively within a matrix structure, aligning closely with Sales, Finance, HR, and enabling functions
- Enable commercial success through strong partnership with Sales, ensuring delivery capability matches customer commitments
- Align diverse stakeholders around shared priorities, sequencing decisions, and accountability
- Influence without authority to resolve trade-offs between commercial ambition and operational feasibility
- Reinforce enterprise-first mindset, ensuring BU success contributes to broader organizational value
Leadership, Culture & Capability Building –
- Build and sustain a high accountability, high-performance culture anchored in ownership and execution excellence
- Develop strong bench strength and functional capability within the business unit
- Lead and coach teams to operate with clarity, discipline, and agility in execution
- Drive engagement and alignment across cross-functional teams despite structural boundaries
- Embed a culture of continuous improvement, ownership, and delivery excellence
QUALIFICATIONS & COMPETENCIES
Skills and Competencies
- 2 0+ years of experience
Behavioral Competencies :
- Drives results
- Ensures accountability
- Balances stakeholders
- Strategic Mindset
- Decision quality
- Collaborates
- Customer focus
- Builds effective teams
- Courage
- Manages ambiguity
- Cultivate Innovation
Stakeholder
Internal: Board of Directors, Regional Leadership Team, BU Leadership team, Employees Unions etc.,
External: Govt Authorities, CHPA, Customs etc.,
- Educational Qualification (min)
Masters degree
- Preferred Certifications if any
-
- Range/ Min no of years - of overall Experience required
- Min no of years of Industry specific experience required, if any & the industry type
2 0 + years of experience
20 years