Analyst – Digital/Online Services ( Internal/External)

At Safaricom Ethiopia, we are a purpose-led technology company dedicated to transforming lives through digital connectivity and inclusive financial services. In under four years, we have grown to serve over 10 million customers, with our network now reaching 55% of Ethiopia’s population – a testament to our bold vision and trusted partnerships.

Guided by core values such as customer obsession, innovation, integrity, and get it done together, we are building a workplace that is dynamic, inclusive, and empowering. We believe our greatest strength lies in our people. That’s why, for two consecutive years, we have proudly get earned the Top Employer Award – in recognition for our unwavering commitment to fostering a supportive, innovative, and inclusive environment to people.

Join Safaricom Ethiopia and be part of a team that is shaping the digital future of Ethiopia. Here, your work has meaning, your voice matters, and your growth is our priority. Together, we are transforming lives for a digital future.

To support digital channels services that offers first class customer interactions via digital and online channels (IVR/SMS/USSD/Email/Web Chat/social media/Safaricom App)

Job Requirements

- An undergraduate degree preferably in Tech, Business, or social sciences
- 1+ year experience on digital transformation within a similar function/organization
- 1 year experience working in a customer service environment within a service-oriented organization. Work in telecommunication, Banking or airline sector will be an added advantage;
- Wide appreciation of analytics in driving outcomes for both customers and the business.
- Excellent knowledge of Safaricom products and services

How to Apply. I f you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to create/ update your candidate profile on the recruitment portal and then Click on the apply button . Remember to attach your resume.