Lead - IAM Platform Operations

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Lead, IAM Platform Operations

Position Summary

The Lead, IAM Platform Operations is responsible for the day-to-day operation, support, and continuous improvement of Northern Trust's Identity and Access Management (IAM) platforms. This role ensures IAM services are secure, stable, compliant, and operationally effective while partnering with IAM Engineering, Product Management, Risk, and Technology teams to deliver reliable identity services across the enterprise. The position supports identity governance, privileged access, authentication, authorization, non-human identity, and related IAM capabilities. [IAM_30-60-...iorities 2 | PowerPoint] , [Cyber Prog...AM_updated | PowerPoint]

Key Responsibilities

- Lead operational support and administration of IAM platforms and services.
- Manage platform health, availability, resiliency, maintenance, upgrades, and operational readiness.
- Monitor service performance, operational metrics, and SLA attainment, driving remediation where necessary.
- Coordinate incident, problem, and change management activities for IAM platforms.
- Drive process improvements, automation, and operational efficiency initiatives.
- Partner with Engineering and Product teams to transition new capabilities into production support.
- Support regulatory examinations, audits, control reviews, and evidence collection activities.
- Maintain operational procedures, support documentation, and service runbooks.
- Manage vendor support relationships and coordinate issue resolution with technology partners.
- Mentor junior team members and promote operational excellence across the IAM organization.

Required Qualifications

- 7+ years of experience in IAM, Cyber Security, Technology Operations, or related disciplines.
- Experience supporting enterprise IAM technologies and security platforms.
- Working knowledge of Identity Governance, Privileged Access Management, Authentication, Authorization, and Identity Lifecycle Management.
- Experience with incident management, service operations, platform support, and operational monitoring.
- Strong analytical, troubleshooting, and stakeholder management skills.
- Experience operating within regulated and risk-focused environments.

Preferred Qualifications

- Experience with CyberArk, Saviynt, Entra ID, Okta, Ping, ServiceNow, or similar platforms.
- Knowledge of ITIL, NIST, COBIT, and cybersecurity control frameworks.
- Financial services or highly regulated industry experience.
- Relevant certifications such as CISSP, CISM, ITIL, CyberArk, Saviynt, or Microsoft Security certifications.

Work Authorization

Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [email protected] , or alternatively you can discuss your individual requirements with the recruiter you are working with.

About Our Tempe Office

The Northern Trust Tempe office opened in 2015 with 75 employees and now serves over 75 different business functions with more than 700 employees. The team is recognized as a Global Capability Center that delivers exceptional value, quality, expertise and innovation through our diverse talent.  Learn more.