Datacenter Security Operations Manager

<b>Overview</b><br><h1 style="margin: 12pt 0in 5pt; line-height: 107%; break-after: avoid; font-size: 15pt; font-family: Calibri, sans-serif; color: #17365d;"><span style="font-size: 12.0pt; line-height: 107%;">Overview</span></h1><p style="margin: 0in 0in 5pt; line-height: 107%; font-size: 10pt; font-family: Aptos, sans-serif;">Microsoft's Cloud Operations + Innovation (CO+I) organisation powers the infrastructure supporting Microsoft's cloud services. Datacenter Physical Security is responsible for protecting people, facilities, assets and critical infrastructure.</p><p style="margin: 0in 0in 5pt; line-height: 107%; font-size: 10pt; font-family: Aptos, sans-serif;">The Datacenter Security Operations Manager (DSOM) leads day-to-day physical security operations across assigned Microsoft datacenters, campuses and metro locations. The role provides operational leadership, security subject-matter expertise and oversight of contracted security services, ensuring physical security measures remain effective, resilient and aligned with Microsoft policies, standards and operational requirements.</p><p style="margin: 0in 0in 5pt; line-height: 107%; font-size: 10pt; font-family: Aptos, sans-serif;">The ideal candidate will work closely with Datacenter Operations, Engineering, Environmental Health and Safety, Compliance, Investigations, Security Design and Delivery, lease providers, construction partners and contracted security service providers.</p><br><br><b>Responsibilities</b><br><h2 style="margin: 8pt 0in 3pt; line-height: 107%; break-after: avoid; font-size: 11.5pt; font-family: Calibri, sans-serif; color: #2f5597;"><span style="font-size: 12.0pt; line-height: 107%;">Security Operations Leadership</span></h2><ul style="margin-top: 0in; margin-bottom: 3.0pt;"><li style="margin: 0in 0in 3pt 0px; line-height: 107%; font-size: 10pt; font-family: Aptos, sans-serif;">Lead and oversee physical security operations across assigned datacenters, campuses and metro locations.</li><li style="margin: 0in 0in 3pt 0px; line-height: 107%; font-size: 10pt; font-family: Aptos, sans-serif;">Ensure security programmes, procedures, post orders and site-specific instructions are implemented consistently.</li><li style="margin: 0in 0in 3pt 0px; line-height: 107%; font-size: 10pt; font-family: Aptos, sans-serif;">Assess the effectiveness of access control, video surveillance, intrusion detection, alarms, physical barriers, screening checkpoints and other security measures.</li><li style="margin: 0in 0in 3pt 0px; line-height: 107%; font-size: 10pt; font-family: Aptos, sans-serif;">Conduct regular site visits, security reviews and operational assessments to verify compliance with established security baselines.</li><li style="margin: 0in 0in 3pt 0px; line-height: 107%; font-size: 10pt; font-family: Aptos, sans-serif;">Monitor operational performance, identify gaps and drive corrective and preventive actions.</li><li style="margin: 0in 0in 3pt 0px; line-height: 107%; font-size: 10pt; font-family: Aptos, sans-serif;">Maintain accurate security documentation, operational records and leadership reporting.</li></ul><h2 style="margin: 8pt 0in 3pt; line-height: 107%; break-after: avoid; font-size: 11.5pt; font-family: Calibri, sans-serif; color: #2f5597;"><span style="font-size: 12.0pt; line-height: 107%;">Incident Management and Investigations</span></h2><ul style="margin-top: 0in; margin-bottom: 3.0pt;"><li style="margin: 0in 0in 3pt 0px; line-height: 107%; font-size: 10pt; font-family: Aptos, sans-serif;">Lead on-site response to security incidents, threats and significant operational events.</li><li style="margin: 0in 0in 3pt 0px; line-height: 107%; font-size: 10pt; font-family: Aptos, sans-serif;">Coordinate response activities with Datacenter Operations, security service providers, lease providers, internal security teams and local authorities, as appropriate.</li><li style="margin: 0in 0in 3pt 0px; line-height: 107%; font-size: 10pt; font-family: Aptos, sans-serif;">Support security investigations, fact-finding, evidence preservation, root-cause analysis and after-action reviews.</li><li style="margin: 0in 0in 3pt 0px; line-height: 107%; font-size: 10pt; font-family: Aptos, sans-serif;">Ensure incident and investigation records are prepared accurately and actions are tracked to closure.</li><li style="margin: 0in 0in 3pt 0px; line-height: 107%; font-size: 10pt; font-family: Aptos, sans-serif;">Apply lessons learned from incidents to strengthen operational controls and procedures.</li><li style="margin: 0in 0in 3pt 0px; line-height: 107%; font-size: 10pt; font-family: Aptos, sans-serif;">Support security bridge calls and provide timely situation updates to security leadership and stakeholders.</li></ul><h2 style="margin: 8pt 0in 3pt; line-height: 107%; break-after: avoid; font-size: 11.5pt; font-family: Calibri, sans-serif; color: #2f5597;"><span style="font-size: 12.0pt; line-height: 107%;">Risk, Compliance and Audit Readiness</span></h2><ul style="margin-top: 0in; margin-bottom: 3.0pt;"><li style="margin: 0in 0in 3pt 0px; line-height: 107%; font-size: 10pt; font-family: Aptos, sans-serif;">Conduct or support physical security risk assessments and develop practical mitigation plans.</li><li style="margin: 0in 0in 3pt 0px; line-height: 107%; font-size: 10pt; font-family: Aptos, sans-serif;">Maintain audit readiness across assigned locations.</li><li style="margin: 0in 0in 3pt 0px; line-height: 107%; font-size: 10pt; font-family: Aptos, sans-serif;">Coordinate audit evidence and support internal, external, customer and regulatory audit activities.</li><li style="margin: 0in 0in 3pt 0px; line-height: 107%; font-size: 10pt; font-family: Aptos, sans-serif;">Present site physical security posture during audits and operational reviews.</li><li style="margin: 0in 0in 3pt 0px; line-height: 107%; font-size: 10pt; font-family: Aptos, sans-serif;">Track audit observations, risk actions and remediation commitments to closure.</li><li style="margin: 0in 0in 3pt 0px; line-height: 107%; font-size: 10pt; font-family: Aptos, sans-serif;">Monitor changes in the local threat and operating environment and recommend appropriate adjustments to security posture.</li></ul><h2 style="margin: 8pt 0in 3pt; line-height: 107%; break-after: avoid; font-size: 11.5pt; font-family: Calibri, sans-serif; color: #2f5597;"><span style="font-size: 12.0pt; line-height: 107%;">Vendor Governance and Performance</span></h2><ul style="margin-top: 0in; margin-bottom: 3.0pt;"><li style="margin: 0in 0in 3pt 0px; line-height: 107%; font-size: 10pt; font-family: Aptos, sans-serif;">Provide operational oversight of contracted security service providers and ensure services are delivered in line with contractual and programme expectations.</li><li style="margin: 0in 0in 3pt 0px; line-height: 107%; font-size: 10pt; font-family: Aptos, sans-serif;">Establish a structured governance cadence with vendor security management, including operational reviews, performance discussions and action tracking.</li><li style="margin: 0in 0in 3pt 0px; line-height: 107%; font-size: 10pt; font-family: Aptos, sans-serif;">Review security incidents, staffing readiness, training, procedure compliance, technology issues and service-delivery risks.</li><li style="margin: 0in 0in 3pt 0px; line-height: 107%; font-size: 10pt; font-family: Aptos, sans-serif;">Hold service providers accountable for timely remediation of operational gaps while maintaining professional working relationships.</li><li style="margin: 0in 0in 3pt 0px; line-height: 107%; font-size: 10pt; font-family: Aptos, sans-serif;">Support security staffing readiness for new sites, checkpoints, operational expansions and changes in site requirements.</li></ul><h2 style="margin: 8pt 0in 3pt; line-height: 107%; break-after: avoid; font-size: 11.5pt; font-family: Calibri, sans-serif; color: #2f5597;"><span style="font-size: 12.0pt; line-height: 107%;">Datacenter Delivery and Change Management</span></h2><ul style="margin-top: 0in; margin-bottom: 3.0pt;"><li style="margin: 0in 0in 3pt 0px; line-height: 107%; font-size: 10pt; font-family: Aptos, sans-serif;">Support physical security readiness for new datacenters, site expansions, beneficial-use activities, early access, checkpoint deployments and security lockdowns.</li><li style="margin: 0in 0in 3pt 0px; line-height: 107%; font-size: 10pt; font-family: Aptos, sans-serif;">Participate in security integration, end-to-end readiness and transition discussions.</li><li style="margin: 0in 0in 3pt 0px; line-height: 107%; font-size: 10pt; font-family: Aptos, sans-serif;">Review security readiness requirements, implementation plans, site start-up activities and unresolved security issues.</li><li style="margin: 0in 0in 3pt 0px; line-height: 107%; font-size: 10pt; font-family: Aptos, sans-serif;">Coordinate with Security Design and Delivery, project teams, Datacenter Operations and security service providers to transition new facilities into steady-state operations.</li><li style="margin: 0in 0in 3pt 0px; line-height: 107%; font-size: 10pt; font-family: Aptos, sans-serif;">Participate in security-related projects, technology deployments and changes to physical security infrastructure or procedures.</li></ul><h2 style="margin: 8pt 0in 3pt; line-height: 107%; break-after: avoid; font-size: 11.5pt; font-family: Calibri, sans-serif; color: #2f5597;"><span style="font-size: 12.0pt; line-height: 107%;">Stakeholder Management</span></h2><ul style="margin-top: 0in; margin-bottom: 3.0pt;"><li style="margin: 0in 0in 3pt 0px; line-height: 107%; font-size: 10pt; font-family: Aptos, sans-serif;">Build effective relationships with Datacenter Operations, Engineering, Environmental Health and Safety, Compliance, Security Design and Delivery, Investigations, lease providers and other internal stakeholders.</li><li style="margin: 0in 0in 3pt 0px; line-height: 107%; font-size: 10pt; font-family: Aptos, sans-serif;">Provide physical security expertise and risk-based guidance to business partners.</li><li style="margin: 0in 0in 3pt 0px; line-height: 107%; font-size: 10pt; font-family: Aptos, sans-serif;">Communicate security risks, operational constraints and mitigations clearly to management and stakeholders.</li><li style="margin: 0in 0in 3pt 0px; line-height: 107%; font-size: 10pt; font-family: Aptos, sans-serif;">Influence cross-functional teams to achieve security outcomes without direct organisational authority.</li><li style="margin: 0in 0in 3pt 0px; line-height: 107%; font-size: 10pt; font-family: Aptos, sans-serif;">Represent physical security in operational governance, readiness and business-review forums.</li></ul><h2 style="margin: 8pt 0in 3pt; line-height: 107%; break-after: avoid; font-size: 11.5pt; font-family: Calibri, sans-serif; color: #2f5597;"><span style="font-size: 12.0pt; line-height: 107%;">Crisis Management and Operational Resilience</span></h2><ul style="margin-top: 0in; margin-bottom: 3.0pt;"><li style="margin: 0in 0in 3pt 0px; line-height: 107%; font-size: 10pt; font-family: Aptos, sans-serif;">Participate actively in the local crisis management structure.</li><li style="margin: 0in 0in 3pt 0px; line-height: 107%; font-size: 10pt; font-family: Aptos, sans-serif;">Support emergency preparedness, crisis-response exercises and business-continuity activities.</li><li style="margin: 0in 0in 3pt 0px; line-height: 107%; font-size: 10pt; font-family: Aptos, sans-serif;">Provide on-site security leadership during significant incidents or periods of elevated risk.</li><li style="margin: 0in 0in 3pt 0px; line-height: 107%; font-size: 10pt; font-family: Aptos, sans-serif;">Ensure contracted security teams understand and execute their responsibilities under emergency and crisis-management plans.</li><li style="margin: 0in 0in 3pt 0px; line-height: 107%; font-size: 10pt; font-family: Aptos, sans-serif;">Identify resilience gaps and support practical contingency and recovery measures.</li></ul><h2 style="margin: 8pt 0in 3pt; line-height: 107%; break-after: avoid; font-size: 11.5pt; font-family: Calibri, sans-serif; color: #2f5597;"><span style="font-size: 12.0pt; line-height: 107%;">Security Culture and Continuous Improvement</span></h2><ul style="margin-top: 0in; margin-bottom: 3.0pt;"><li style="margin: 0in 0in 3pt 0px; line-height: 107%; font-size: 10pt; font-family: Aptos, sans-serif;">Promote security awareness, vigilance and responsible reporting across the datacenter community.</li><li style="margin: 0in 0in 3pt 0px; line-height: 107%; font-size: 10pt; font-family: Aptos, sans-serif;">Support initiatives addressing insider risk, access control, protection of data-bearing devices and other physical security risks.</li><li style="margin: 0in 0in 3pt 0px; line-height: 107%; font-size: 10pt; font-family: Aptos, sans-serif;">Analyse incidents, trends, security metrics and operational feedback to identify improvement opportunities.</li><li style="margin: 0in 0in 3pt 0px; line-height: 107%; font-size: 10pt; font-family: Aptos, sans-serif;">Contribute to regional security programmes, standardisation and the adoption of effective security practices.</li></ul><br><br><b>Qualifications</b><br><h1 style="margin: 12pt 0in 5pt; line-height: 107%; break-after: avoid; font-size: 15pt; font-family: Calibri, sans-serif; color: #17365d;"><span style="font-size: 12.0pt; line-height: 107%;">Required Qualifications</span></h1><ul style="margin-top: 0in; margin-bottom: 3.0pt;"><li style="margin: 0in 0in 3pt 0px; line-height: 107%; font-size: 10pt; font-family: Aptos, sans-serif;">14+ years of professional experience in physical security, security operations, critical-infrastructure protection, military service, law enforcement, investigations, intelligence, risk management or a closely related field.</li><li style="margin: 0in 0in 3pt 0px; line-height: 107%; font-size: 10pt; font-family: Aptos, sans-serif;">A minimum of 3 years of corporate security experience within a private-sector organisation operating established security governance, compliance, reporting and stakeholder-management processes.</li><li style="margin: 0in 0in 3pt 0px; line-height: 107%; font-size: 10pt; font-family: Aptos, sans-serif;">Demonstrated experience managing physical security operations in a complex, high-availability or critical-infrastructure environment.</li><li style="margin: 0in 0in 3pt 0px; line-height: 107%; font-size: 10pt; font-family: Aptos, sans-serif;">Experience overseeing contracted security services, guarding operations or third-party service providers.</li><li style="margin: 0in 0in 3pt 0px; line-height: 107%; font-size: 10pt; font-family: Aptos, sans-serif;">Experience managing security incidents, investigations, operational risks and corrective actions.</li><li style="margin: 0in 0in 3pt 0px; line-height: 107%; font-size: 10pt; font-family: Aptos, sans-serif;">Working knowledge of physical security systems, including access control, video surveillance, intrusion detection, alarms and screening technologies.</li><li style="margin: 0in 0in 3pt 0px; line-height: 107%; font-size: 10pt; font-family: Aptos, sans-serif;">Experience supporting security audits, compliance reviews, risk assessments and remediation programmes.</li><li style="margin: 0in 0in 3pt 0px; line-height: 107%; font-size: 10pt; font-family: Aptos, sans-serif;">Strong stakeholder-management skills, with the ability to work across operations, engineering, compliance, facilities, project and vendor teams.</li><li style="margin: 0in 0in 3pt 0px; line-height: 107%; font-size: 10pt; font-family: Aptos, sans-serif;">Strong written and verbal communication skills, including preparation of incident reports, risk summaries and leadership updates.</li><li style="margin: 0in 0in 3pt 0px; line-height: 107%; font-size: 10pt; font-family: Aptos, sans-serif;">Ability to make sound, risk-based decisions in time-sensitive and operationally demanding situations.</li><li style="margin: 0in 0in 5pt 0px; line-height: 107%; font-size: 10pt; font-family: Aptos, sans-serif;">Ability to travel between supported datacentre locations as business needs require and provide on-site support during significant incidents or critical operational activities.</li></ul><h1 style="margin: 12pt 0in 5pt; line-height: 107%; break-after: avoid; font-size: 15pt; font-family: Calibri, sans-serif; color: #17365d;"><span style="font-size: 12.0pt; line-height: 107%;">Preferred Qualifications</span></h1><ul style="margin-bottom: 0in; margin-top: 0px;"><li style="margin: 0in 0in 0in 0px; line-height: 107%; font-size: 10pt; font-family: Aptos, sans-serif;">Bachelor's degree in security management, risk management, business administration, engineering, criminal justice, or a related discipline, or equivalent practical experience.</li><li style="margin: 0in 0in 3pt 0px; line-height: 107%; font-size: 10pt; font-family: Aptos, sans-serif;">Experience supporting datacenters, cloud infrastructure, telecommunications, utilities, manufacturing, energy or another critical-infrastructure sector.</li><li style="margin: 0in 0in 3pt 0px; line-height: 107%; font-size: 10pt; font-family: Aptos, sans-serif;">Experience working within a multinational corporation or similarly complex organisation.</li><li style="margin: 0in 0in 3pt 0px; line-height: 107%; font-size: 10pt; font-family: Aptos, sans-serif;">Experience in new-site delivery, security commissioning, operational readiness, checkpoint deployment or site lockdown activities.</li><li style="margin: 0in 0in 3pt 0px; line-height: 107%; font-size: 10pt; font-family: Aptos, sans-serif;">Experience in crisis management, emergency response, business continuity or operational resilience.</li><li style="margin: 0in 0in 3pt 0px; line-height: 107%; font-size: 10pt; font-family: Aptos, sans-serif;">Experience managing multi-site security operations or security programmes across a metro or regional footprint.</li><li style="margin: 0in 0in 3pt 0px; line-height: 107%; font-size: 10pt; font-family: Aptos, sans-serif;">Professional certification such as Certified Protection Professional (CPP), Physical Security Professional (PSP), Professional Certified Investigator (PCI), Project Management Professional (PMP), or an equivalent recognised credential.</li><li style="margin: 0in 0in 3pt 0px; line-height: 107%; font-size: 10pt; font-family: Aptos, sans-serif;">Working knowledge of relevant Indian regulatory, statutory and operational requirements applicable to private security and critical infrastructure.</li><li style="margin: 0in 0in 3pt 0px; line-height: 107%; font-size: 10pt; font-family: Aptos, sans-serif;">We encourage candidates to apply even if they do not meet every qualification listed. If your experience is closely aligned with this role and you are passionate about protecting critical infrastructure, we welcome your application.</li></ul><p style="margin: 0in 0in 3pt; text-indent: 0in; line-height: 107%; font-size: 10pt; font-family: Aptos, sans-serif;"> </p><p style="margin: 0in 0in 3pt; text-indent: 0in; line-height: 107%; font-size: 10pt; font-family: Aptos, sans-serif;">Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to protected characteristics. If you need assistance and/or a reasonable accommodation due to a disability during the application process, please let us know.</p> <br><p>This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.</p><br><hr><br><p>Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about <a href="https://careers.microsoft.com/v2/global/en/accessibility.html"><b><u>requesting accommodations.</u></b></a></p>