[Internal Hiring]: Manager- UI/UX

## Role Overview
We are seeking a seasoned UI/UX Designer with 10+ years of experience to lead the design of intuitive, scalable and visually compelling digital products across web, mobile and SaaS platforms. You will own the end-to-end design process, set design standards, mentor the team, and partner closely with product, engineering, data/AI and business stakeholders to deliver exceptional user experiences. A key part of the role is designing AI-powered features and leveraging AI tools to make the design process faster and smarter.
## Key Responsibilities

- Lead the end-to-end design process: research, user flows, wireframes, prototypes, high-fidelity UI and developer handoff.
- Translate business goals and user needs into clear product strategies and design solutions.
- Conduct user research, usability testing, stakeholder interviews and competitive analysis to drive data-informed decisions.
- Create and maintain a scalable design system, component library and brand-consistent style guides.
- Collaborate with product managers, developers and QA to ensure designs are implemented accurately and on time.
- Present design concepts and rationale to senior leadership and clients, and incorporate feedback effectively.
- Mentor and review the work of junior and mid-level designers, raising the overall design quality bar.
- Ensure accessibility (WCAG), responsiveness and consistency across devices and platforms.
- Define and track UX metrics (task success, conversion, usability scores) and iterate on designs based on insights.
- Design intuitive AI-driven experiences such as copilots, chat and conversational interfaces, smart recommendations, automation and predictive features.
- Define UX patterns for AI interactions: prompt/input design, transparency, user control, feedback loops, confidence indicators and graceful handling of errors or uncertain outputs.
- Work closely with ML/AI engineers and data teams to understand model capabilities and limitations, and shape responsible, trustworthy AI experiences.
- Integrate AI tools into the design workflow (research synthesis, ideation, copy, asset generation, rapid prototyping) to improve speed and quality while maintaining design judgement.
- Stay current with design trends, tools and emerging technologies, including generative AI and AI-assisted design workflows.

Required Skills & Qualifications

- Bachelor's or Master's degree in Design, HCI, Fine Arts, Computer Science or a related field (or equivalent experience).
- 10+ years of hands-on experience in UI/UX design with a strong portfolio of web and mobile products.
- Expert proficiency in Figma; working knowledge of Adobe XD, Sketch, Photoshop, Illustrator and prototyping tools (Framer, ProtoPie, etc.).
- Strong grounding in UX principles: information architecture, interaction design, user-centred design and design thinking.
- Proven experience building and governing design systems.
- Strong understanding of human-centred AI/UX principles: explainability, trust, ethics, bias and privacy considerations in AI products.
- Hands-on experience with AI design tools and assistants (e.g. Figma AI, Midjourney, ChatGPT, Claude, Uizard, Galileo AI) and a practical approach to prompting.
- Good understanding of HTML, CSS and front-end constraints to enable smooth design-to-dev collaboration.
- Excellent communication, storytelling and stakeholder management skills.
- Experience working in Agile / Scrum environments.

Good to Have

- Experience designing AI-first or AI-enabled products (LLM-based assistants, copilots, recommendation or analytics engines).
- Familiarity with conversational design, prompt design and designing for voice or multimodal interfaces.
- Experience designing B2B SaaS, dashboards, analytics or enterprise products.
- Exposure to motion design, micro-interactions and basic illustration or iconography.
- Experience leading or managing a design team.
- Experience designing for international markets and multi-language interfaces.

Key Performance Indicators (KPIs)

- Quality and timely delivery of design outputs against sprint and project timelines.
- Usability and user satisfaction improvements (SUS, NPS, task success rate).
- Design system adoption and consistency across products.
- Adoption, engagement and user trust metrics for AI-powered features.
- Design cycle-time reduction through effective use of AI tools.
- Stakeholder and developer satisfaction with design handoff.
- Growth and performance of mentored designers.

What We Offer

- Competitive compensation aligned with seniority and expertise.
- Ownership of design direction across diverse IT, digital and SaaS products.
- A collaborative environment with strong growth and leadership opportunities.