About this role
Key Responsibilities
• Manages the planning, coordination, and execution of technology-focused projects, ensuring alignment with strategic objectives and project goals
• Leads Agile release trains, coordinating with product owners, agile champions, and development teams to ensure timely and quality delivery of project milestones
• Leads Program Increment (PI) planning meetings with senior leadership, product management, and delivery teams to ensure strategic alignment and readiness
• Mentors Agile Release Train (ART) meetings to ensure the preparation, readiness, and prioritization of features for future PI planning sessions
• Develops risk management plans, conducts regular risk assessments, and implements mitigation strategies to ensure smooth Agile Release Train (ART) execution
• Analyzes and interprets relevant portfolio, Release Train, and team-level metrics to provide strategic insights into delivery and execution
• Facilitates Inspect & Adapt sessions and other retrospective meetings to promote a culture of continuous learning and improvement within the teams
• Oversees the process of maintaining project documentations including requirements, specifications, and progress reports ensuring they are updated in Project Management tools
• Develops risk management plans, conducts regular risk assessments, and implements mitigation strategies
• Tracks relevant Objectives and Key Results/Key Performance Indicator (OKR/KPIs) to measure and report on project performance
• Facilitates communication among stakeholders, including project sponsors, team of colleagues, and external partners, to ensure effective information flow
• May or may not manage resource allocation, ensuring optimal utilization of resources across multiple projects and balancing workload among a team of colleagues
• May or may not manage and lead a team of technology delivery colleagues, providing leadership, guidance, and coaching to support continuous learning, growth opportunities, inclusivity, and the development of best practices
• May or may not recruit colleagues with relevant experience, and develops, rewards, and energizes an effective team
• Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives
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Work experience
• 10+ Experience in program delivery or project management, preferably within a technology-focused environment
• Experience in leading project teams, with a track record of successful project delivery
• Experience in managing multiple projects and coordinating cross-functional teams
• Experience in project management software tools and techniques, such as JIRA, Confluence, or similar platforms
• Experience in writing technical documentation
Prior Amex experience is required
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Education and Knowledge
• Bachelor’s degree in a technical discipline (e.g., Computer Science, Information Technology, Engineering), and/or comparable experience; advanced degree preferred
• Knowledge of Agile/SAFe/Lean methodologies
• Knowledge of technical challenges and systems design, with the ability to facilitate technical discussions and drive solutions
• Knowledge of the full life cycle of product development, from concept to delivery, including Test Driven Development
Certifications
• Certification in SPC (SAFe Program Consultant), SA (SAFe Agilist), PMI-ACP (Agile Certified Practitioner), or PMP (Project Management Professional) is a plus