Executive - Order Processing (Warehouse and Cold Chain Management) (WCM-014)

Job Function

Warehouse and Cold Chain Management

Job Summary

The Higher Executive - Order Processing (Warehouse and Cold Chain Management) is responsible for preparing customer proposals and/or tender documents and fulfilling orders, from identifying customer needs, developing proposals, processing orders to shipment and delivery of orders to the customers. He/She is also responsible for managing customers and coordinating with colleagues during the entire process.

Resourceful and analytical, he/she is required to analyse customer needs and convince customers to adopt proposals.

Job Responsibilities/Key Tasks(External)

Business Administration Operations

- Manage stakeholders to monitor completion of requirements and activities

- Participate in value-based culture and a culture of accountability in the organisation

- Adhere to organisation’s governance, compliance issues and reporting processes

- Adhere to organisation’s data governance and protection processes

- Lead teams in the workplace

- Review allocation of resources in support of different business activities

- Optimise use of allocated resources

- Coordinate operational policies, standards and procedures

- Execute risk mitigation plans

- Develop resource plans within business activities

- Develop incident or crisis management plans to ensure gaps are mitigated

Business Process/Continuous Improvement

- Analyse risks associated with different approaches of process changes

- Engage senior management for buy-in to implement solutions identified

- Execute business processes improvement solutions

- Adhere to corporate social responsibility policies for logistics operations

- Execute environmental protection policies and procedures

- Coordinate products through product lifecycle

- Ensure adherence to business requirements throughout project lifecycle

- Develop measures using quality management knowledge to enhance quality standards

Safety and Health

- Manage WSH activities to ensure department's compliance to requirements

- Perform safety and health risk assessment

- Coordinate corrective actions to address areas of non-conformance to WSH standards

- Address WSH risks from assessment reports to determine hazards

- Manage WSH solutioning discussions around suggestions to improve existing processes

Technology Application

- Review areas in logistics operations where technology can enhance processes

- Integrate technology solutions and automations to replace inefficient processes

- Leverage on data analytics to build insights on technology usage

Sales and Customer Service

- Manage key accounts through maintaining close contact with stakeholders

- Communicate with key account managers to identify new businesses and grow relationships that assist in revenue generation within assigned verticals

- Plan delivery of logistics products and services that meet customer requirements

- Deploy logistics services that meet customer requirements

- Monitor lapses in delivery of logistics services to customers

- Resolve escalated customer relationship management conflicts

Transportation Operations

- Review application of integrated logistics solutions and business management principles to improve overall transport plan

Warehousing, Cargo and Material Handling

- Manage resources to ensure cargo-handling schedules are met

- Manage cargo documentation process according to industry standards or sector requirements

- Develop operational improvements based on performance measures

- Develop methods and techniques to manage time and temperature-sensitive cargo

- Manage time and temperature-sensitive cargo operations

Job Requirements

- Basic knowledge of SAP/Warehouse Management System (WMS)

- Proficiency in basic Microsoft Office/Power Platform Applications

Professional Qualifications & Relevant Experience

- Degree / Diploma in Logistics / Supply Chain or equivalent certifications

- 1-3 years of relevant working experience