About this role
To deliver the highest levels of quality, be customer-oriented and create value for customers as well as for Hapag-Lloyd. Also to help develop an in-depth understanding of HL CS & Sales Blueprint structure, Export & Import processes, Invoicing, EDI and Reporting requirements. Possesses good knowledge of HL online products, value added services & premium services that may be offered for additional price / volume commitment.
• University degree or equivalent
• Minimum 5 years’ experience in a commercial role, preferably in the maritime sector
• Excellent communication skills
• Comprehensive knowledge of FIS and other HL systems
• Working knowledge of MS Office
• Result driven team player with a proactive attitude
• Ability to work under pressure
• Goal and deadline driven
• Good time management skills
• Receptive and be able to grasp new ideas and motivate oneself for personal development
• Strong analytical mindset with a hands-on, execution-driven approach.
• Ability to synthesize data and derive actionable insights.
• Comfortable communicating with cross-functional teams and aligning diverse stakeholders.
• High levels of energy and empathy with a can-do attitude
• Structured, self-driven, and able to manage multiple streams of work.
• Passion for continuous improvement and process enhancement.