Team Lead, Group Credit (M/F/D)

We are looking for a Team Lead, Group Credit who will coordinate and develop a team of credit collection specialists responsible for strategic clients and critical processes while also handling one account. The role includes:

- Supervise the team conducting thorough financial statement analyses to assess customer overdue, ensuring accuracy and resolution.

- Collaborating with internal and external teams to ensure efficient processes and compliance with SLAs/KPIs.

- Proactively managing risks and implementing continuous improvements.

Responsibilities:

Financial Analysis & Credit Risk Management Oversight

- Supervise the team conducting thorough collection processes ensuring accuracy and resolution.

- Investigate overdue accounts, identifying root causes and proposing permanent solutions.

- Coordinate resolution of issues at a global level, involving relevant internal and external stakeholders.

- Manage the collection process, including monitoring global/regional overdue balances, ensuring invoice accuracy, and handling escalations.

- Review escalations from credit analysts regarding potential problematic accounts and make final risk decisions.

- Monitor overdue through ERP systems, ensuring credit limit blocks are effectively managed to minimize risk.

VIP Accounts Management and Escalations

- Manage and provide strategic oversight for a portfolio of global VIP accounts, focusing on minimizing overdue balances and credit risk.

- Lead investigations into overdue accounts, ensuring root causes are identified and sustainable corrective actions are implemented.

- Coordinate and escalate complex credit and collection issues at the global level, liaising with internal departments and external stakeholders.

- Supervise the collection process to ensure timely recovery, accurate invoice, and appropriate escalation of overdue balances.

- Review and endorse weekly collection reports, driving continuous improvements based on data insights.

Collaboration & Stakeholder Engagement

- Foster strong collaboration with Global Account Directors, Account Managers, Group Credit, and operational teams to optimize credit and collection workflows.

- Prepare and deliver high-level summary reports and presentations to senior stakeholders, providing insights and recommendations.

- Act as the escalation point for stakeholder concerns related to credit risk and account management.

Requirements:

- University degree in Economics / Business Administration (accounting specialization is an advantage).

- Minimum 3 years of experience in credit management or O2C within an international environment.

- Proven experience in team coordination and leadership.

- Solid knowledge of financial and accounting processes and their improvement.

- SAP FSCM (advantageous).

- Strong analytical skills and financial statement interpretation.

- Proficiency in Microsoft Office and credit management-specific systems.

- Fluent English (written and spoken).

- Excellent leadership and team motivation skills.

- Ability to make quick, balanced decisions between risk and profitability.

- Results-oriented and continuous improvement mindset.

- Strong communication skills and stakeholder relationship management.

- Resilience and ability to work under pressure.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook .