About this role
Job Title:
Quality & Training Specialist with French and English
Job Description
Quality & Training Specialist plays a dual role in quality assurance and training delivery. This position ensures customer interactions meet established quality standards while also preparing employees for success through effective training and coaching.
Why Join Us?
✅ Make a direct impact on service quality and business performance
✅ Develop and coach employees to reach their full potential
✅ Work closely with Operations, Leadership, and Client teams
✅ Gain exposure to both Quality and Learning & Development functions
✅ Enjoy career growth opportunities within a global organization
✅ Be part of a collaborative and people-focused culture
✅ Access continuous learning and professional development programs
Your Impact
Quality Excellence
As a Quality Evaluator & Trainer, you will help ensure exceptional customer experiences by driving quality standards and continuous improvement.
✔ Monitor and evaluate calls, chats, and email interactions to ensure quality compliance
✔ Analyze performance trends, identify gaps, and recommend improvement actions
✔ Share quality insights and evaluation results with internal and client stakeholders
✔ Participate in calibration sessions to drive scoring consistency and best practices
✔ Maintain a strong understanding of products, services, and program requirements
✔ Support quality initiatives, documentation updates, and improvement projects
✔ Partner with Operations to identify key performance drivers and optimization opportunities
✔ Contribute to overall business performance, operational excellence, and customer satisfaction
Training & Development
You'll play a key role in developing talent and supporting employee success through engaging learning experiences.
✔ Deliver impactful training sessions using modern facilitation techniques
✔ Coach and support employees throughout their learning journey
✔ Monitor trainee progress and provide constructive developmental feedback
✔ Prepare and facilitate classroom, virtual, and hands-on learning activities
✔ Partner with Operations to ensure successful transition from training to production
✔ Evaluate training effectiveness and recommend improvements to learning programs
✔ Support the creation and enhancement of training materials and job aids
✔ Foster a culture of continuous learning and professional growth
What We're Looking For
✅ French(C1/C2) + English C1/C2
✅ Experience as a Trainer or Quality Evaluator is mandatory.
✅ Strong analytical skills and attention to detail
✅ Excellent organizational and time-management abilities
✅ Ability to work independently and manage multiple priorities
✅ Excellent communication and facilitation skills
✅ Proficiency in Microsoft Office applications
✅ English and/or Polish language skills considered an asset
✅ Availability to work from our Katowice office - OnSite role
What We Offer
Stable full-time employment based on an employment contract
Private healthcare package (Luxmed)
MyBenefit platform and additional employee benefits
️ Life insurance coverage
Access to e-learning and professional development platforms
易 Employee Assistance Program (psychological, legal, financial, and managerial support)
Free language courses
Employee events, competitions, engagement initiatives, and much more
Location:
POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13
Language Requirements:
Time Type: