About this role
Position Summary:
This position is responsible for greeting and seating guests with regard to rules, regulations and outlet operational guidelines. Under the supervision of F&B Manager or Supervisor, this role must contribute to a safe and welcoming work environment for all employees and patrons. Ensures adherence to all polices and procedures. This position may be performed in a restaurant, buffet operation, and positively contributes to an entrepreneurial culture that is nimble, energized, growth oriented, to self- m oti v a t e a n d l e a d b y ex a m p l e. Above all else, must be aligned with , and promote, Shorelines Casinos culture and philosophy of creating a great, memorable experience for our guests and colleagues.
Primary Responsibilities
- Exceeds guest expectations by providing outstanding customer service.
- Helps create an engaged work environment by choosing positivity and fun, recognizing excellent peer performance, and by caring about and supporting our colleagues every day
- Participates in the implementation of the departmental strategic plans.
- Seat guests in area of choice and distributes menus; advises guests of daily or weekly specials
- Explains how various menu items or beverages are prepared
- Assists with cleaning tables or counters; removes dishes and re-stocks when required
- Performs opening or closing duties as required
- Maintains accurate records, wait lists and reservations
- Ensures table availability through communication with food and beverage staff; maximizes seating arrangements
- Performs cashier duties, counts cash float at end of shift if applicable
- Liaises and communicates effectively with all appropriate operational departments
- Deve l o ps a nd cu l t i v at e s s tro n g wor k i ng r e l a t i o ns h i ps w i th all s t a k e h o l d er s : g u ests, o w n e r sh i p, r e g u l at o r y b o d i es, a n d e m p l o y e es
- Contributes toward workplace health, safety, and wellness initiatives.
- Anticipates operational and service issues before they escalate, trouble-shoots and resolves guest concerns before they are complaints.
- P er f o r m s o t h e r d u t i es as a s s i g n e d or d i rected and assist other co-workers as needed
Education & Qualification Requirements
- People-focused and committed to service excellence
- Proactive and solution-oriented with a drive to succeed
- Smart Serve certification
- Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
- POS experience
- Food and beverage experience preferred
- Ability to obtain and maintain registration as a Gaming Assistant with the Alcohol and Gaming Commission of Ontario