Senior Practice Manager (UTHP Clinical Operations)

The Senior Practice Manager provides hands-on operational leadership and strategic oversight across outpatient clinical practices. This role requires a seasoned healthcare operations leader with strong, progressive experience managing complex ambulatory clinic operations, supporting physicians and clinic staff, while maintaining consistent operational performance across multiple locations. The position serves as an interim and cross-functional operational leader during leadership transitions, staffing gaps, and periods of increased operational need. A high level of proficiency with the Epic electronic medical record (EMR) system is essential to support workflow optimization, scheduling, patient access, operational reporting, and adoption of standardized clinical processes. The Senior Practice Manager also oversees the centralized float pool, volunteers, and clinical transport staff, with responsibility for ensuring float pool resources can be deployed effectively to clinics experiencing staffing shortages.

Education: Bachelor's degree in healthcare administration, business, or a related field is required.

Experience: Significant progressive leadership experience in outpatient/ambulatory clinical operations is strongly preferred. The ideal candidate will have demonstrated responsibility for the day-to-day operations of busy medical practices and experience supporting providers and staff across multiple clinic locations.

Travel: Yes, travel between clinics on an as needed basis.

Strongly Preferred Knowledge, Skills, and Abilities

• Seasoned operational experience in outpatient or ambulatory clinical practice environments, with a strong understanding of patient flow, scheduling, access, staffing, provider templates, and clinic workflows.

• Advanced working knowledge of Epic EMR in an outpatient setting, with demonstrated ability to use the system to support operational workflows, scheduling, reporting, work queues, and process improvement.

• Demonstrated success partnering directly with physicians, advanced practice providers, nursing/clinical teams, and administrative staff to resolve operational challenges and improve clinic performance.

• Ability and willingness to work across and travel between clinic locations as operational needs require.

• Strong leadership, coaching, team-building, conflict resolution, communication, and organizational skills.

• Ability to respond quickly to staffing shortages and changing clinic needs while maintaining patient care operations and service standards.

• Strong financial and analytical acumen, including experience with budgets, productivity measures, performance metrics, and revenue cycle processes.

• Demonstrated ability to standardize processes, manage change, and lead continuous improvement in a fast-paced, evolving healthcare environment.