About this role
This position is currently a work from home position, in a high-volume Inbound call center. Candidates will be required to identify and handle a variety of routine to complex patient inquiries or request while providing a high level of service. The Onboarding/Training program will occur both remotely and in the office over a period of 6-8 weeks. Access Specialist may be required to work in office at least twice a year or as needed.
- Bilingual is preferred, but not required
- Excellent Verbal and written communication skills
- Listening skills
- Problem analysis and problem solving
- Strong Customer service orientation
- Organizational skills
- Attention to detail
- Adaptability
- Teamwork
- Proficient typing and keyboarding skills with basic knowledge of Microsoft Office Suite
EDUCATION:
HS Diploma or GED