Senior Claims Adjuster - P&I - British Marine

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# Primary Details
Time Type: Full time

Worker Type: Employee

The purpose of this role is to deliver exceptional claims service by accurately assessing policy coverage, investigating, evaluating, and negotiating assigned cases to achieve fair and efficient resolutions.

Senior Claims Adjuster - P&I - British Marine

London/hybrid

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Please note - Applicants must have the right to work in the UK as visa sponsorship is not available for this role.

Your new role

- Investigate, lead and resolve P&I claims in a professional and efficient manner
- Identify and investigate coverage issues
- Manage third parties, including P&I correspondents, surveyors, and lawyers
- Provide advice and mentorship to other members of the claims team
- Maintain accurate and consistent claim reserves in accordance with the QBE claims reserving philosophy
- Collaborate closely with underwriters, brokers, and assureds
- Manage claims on the claims management system (CALM)
- Maintain the document filing system (ODM)

​ About you

- International Group P&I Club or a fixed premium P&I provider background
- P&I experience of offshore claims, tugboat/towage, specialist operations, and contract review work are particularly desirable
- Understanding of class specific P&I claims knowledge, leading on the handling of complex matters
- Strong organisational, investigative, analytical and negotiation skills with the ability to make balanced and impartial judgements
- Excellent time management skills, with the ability to prioritise a busy case load.
- Current knowledge of compliance, regulatory and statutory requirements
- Effective presentation and communication skills, with the ability to articulate complex information clearly and confidently to clients, brokers and internal stakeholders
- Able to build and maintain positive working Relationships
- Able to produce MI and detailed reports at various levels

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As well as the benefits below we also offer an extensive choice of other options to suit you!

- 30 days holiday a year  with the option to buy up to 2 additional days.
- Flexible working  - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.
- Pension –  you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
- Private medical insurance  – we fund fully comprehensive private medical cover for you and all the family.
- Family friendly policies  – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
- Short term remote work abroad  - you can request up to 20 days per year to work remotely from certain locations abroad.
- Sustainable investing  - we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet's future, as well as your own.
- Cycle-to-Work  – benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000.
- To learn more about benefits of working with us, click  Rewarding our people - QBE European Operations (https://qbeeurope.com/careers/reward/)  Awards & Recognition   We value our employee’s experience with us and are proud to have been recognised for the following awards:
- Insurance Post British Insurance Awards 2025:  Winner: Commercial Lines Insurer of the Year, Winner: Reinsurer of the Year - QBE Re, Winner: ESG, Diversity, Equity and Inclusion Initiative of the Year
- Insurance Post British Insurance Awards 2023:  QBE rated as a 5-Star Employee
- To learn more about our achievements, click here (https://qbeeurope.com/careers/awards/)  How to Apply    If you’re looking for a career that combines your expertise and your empathy, click Apply today.   Your career. At the heart of it

Skills:
Analytical Thinking, Claims Settlement, Communication, Critical Thinking, Customer Value Management, Data Privacy, Decision Making, Insurance Claims Processing, Intentional collaboration, Managing performance, Problem Solving, Risk Management, Sound Judgment, Stakeholder Management, Standards Compliance

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.