About this role
This is a remote position.
We are looking for an experienced Jira Subject Matter Expert (SME) with strong hands-on experience in Jira administration, configuration, and customization. The ideal candidate should be capable of configuring Jira to support different types of projects, workflows, teams, and business requirements.
Requirements
- Configure and administer Jira projects based on different project and business requirements.
- Design and configure Jira workflows, issue types, screens, custom fields, schemes, permissions, and notifications.
- Configure Jira for multiple project types and ensure the platform aligns with project delivery processes.
- Work closely with project managers, technical teams, business stakeholders, and other teams to understand Jira requirements.
- Customize Jira workflows and project configurations to improve project tracking and visibility.
- Support Jira automation and integrations where required.
- Troubleshoot Jira configuration, access, and project-related issues.
- Maintain Jira standards, governance, and best practices across projects.
- Provide subject-matter expertise and guidance to Jira users and project teams.
- Support Jira enhancements, changes, and continuous improvement initiatives.
- Document Jira configurations, workflows, processes, and administrative procedures.
- Ensure Jira configurations support effective reporting, tracking, and overall project visibility.
Preferred / Nice-to-Have
- Experience with Atlassian Cloud or Jira Data Center.
- Experience with Jira integrations and APIs.
- Knowledge of Confluence.
- Experience with ScriptRunner / Groovy.
- Experience supporting Jira migrations or implementations.
- Experience working in large enterprise environments.
Location & Time Zone
- Remote – candidates can be located anywhere.
- Must be able to work/cover Pacific Standard Time (PST) business hours.