About this role
This is a remote position.
Project Description
The client’s management modernization initiative focused on Microsoft Dynamics 365 CRM, customer portals, customer service, and AI-enabled engagement solutions . The developer will enhance and support existing Dynamics applications while implementing modern Microsoft AI capabilities such as Copilot Studio, Contact Center, IVR, conversational chat, and Document Intelligence .
Key Responsibilities
- Develop, enhance, and support Microsoft Dynamics 365 CRM applications.
- Develop and maintain customer portals/customer-facing applications .
- Design, code, test, troubleshoot, deploy, and support application enhancements.
- Implement Dynamics 365 Customer Service and AI capabilities .
- Work with Microsoft Copilot Studio, Contact Center, IVR, chat, and conversational AI .
- Implement or integrate Document Intelligence/intelligent document processing .
- Translate business requirements and user stories into technical solutions.
- Work on multiple development tasks within Agile/Scrum sprints.
- Collaborate with BAs, functional teams, QA, developers, and technical leadership.
- Provide technical input on requirements, acceptance criteria, and test scenarios.
- Troubleshoot production issues and provide application support.
- Mentor developers and establish development best practices.
- Maintain technical, system, and release documentation.
- Identify opportunities for modernization, automation, and improved user experience.
Work Environment
- Work Location : Primarily remote, with occasional hybrid work as requested by the client.
- On-Site Location : PBGC Headquarters, 445 12th Street SW, Washington, DC 20024.
- Hours : Candidates must be available during 8:30 AM–5:30 PM Eastern Time operating hours.
- Travel : No travel is required.
- Security Requirement : Ability to obtain and maintain a Public Trust clearance.
Requirements
Mandatory Requirements
- Strong hands-on Microsoft Dynamics CRM / Dynamics 365 development experience.
- Experience developing/supporting Dynamics customer portals or comparable customer-facing applications .
- Strong application development and troubleshooting skills.
- Experience with Agile/Scrum development.
- Ability to handle multiple user stories/tasks within a sprint.
- Full SDLC experience: requirements → design → development → testing → deployment → production support .
- Experience collaborating with BA, QA/testers, developers, functional teams, and technical leadership .
- Strong analytical, troubleshooting, and communication skills.
- Experience mentoring developers or contributing to technical standards.
Preferred / Nice-to-Have
- Microsoft Copilot Studio
- Dynamics 365 Customer Service
- Dynamics 365 Contact Center / Call Center
- IVR
- Conversational AI / customer chat
- Microsoft Document Intelligence
- Intelligent document processing
- Dynamics 365 integrations with enterprise applications
- Microsoft Azure/cloud modernization
- AI-powered customer service implementations
- Legacy application modernization
- Federal government application experience