Director, Retail Media - Business Operations & Self Service

Job Description:

We are looking for a detail-oriented, strategic, and technically minded Director for our Retail Media Operations team to lead business and self-service operations of a retail media network. This position acts as a subject matter expert for internal stakeholders and client partners and serves as a key point of contact for cross-functional disciplines (Strategy, Creative, Media, Analytics, etc). They’re responsible for the development and management of frameworks to steer and monitor self-service program progress and success. · You will report to the Group Director, Retail Media.

Key Responsibilities

Lead day-to-day self-service retail media operations, including:

- Designing and championing innovative self-service strategies and campaigns that deliver against the client’s goals and drive accountable business results
- Overseeing all aspects of self-service campaign execution, optimization, and delivery of campaigns
- Troubleshooting operational issues and escalating complex problems appropriately
- Maintaining documentation and operational standards

Lead self-service implementation, including:

- Coordinating with technology vendors, internal stakeholders, and end-users on tool rollouts
- Testing and validating new tools before team-wide implementation
- Creating and maintaining training documentation and process guides for new tools

Ensure accuracy and compliance in retail media operations, including:

- Monitoring campaign setup and delivery against operational standards
- Conducting quality assurance checks on campaign details, audiences, and assets
- Ensuring compliance with platform requirements and client specifications
- Tracking and reporting on operational KPIs and metrics

Collaborate across teams to drive operational excellence, including:

- Working with planning, execution, and analytics teams to support operational needs
- Participating in cross-functional discussions on operational improvements
- Supporting the development of operational playbooks and standards
- Gathering feedback from teams to inform operational enhancements

Demonstrate strong communication and organizational skills, keeping stakeholders informed on operational issues, tool implementations, and process updates

Qualifications

- 7+ years of experience in digital media strategy, digital media agency and/or media vendor/ad technology platform (ideally self-service)

-Knowledge of:

- Self-service media buying
- Retail media network platforms (Amazon Ads, Walmart Connect, Target+, Microsoft Advertising)
- Campaign setup, trafficking, and activation processes
- Retail media operational workflows and requirements

-Demonstrated project management capabilities, with ability to:

- Manage projects from planning through execution
- Track timelines, deliverables, and dependencies
- Coordinate across multiple stakeholders

-Operational mindset with:

- Attention to detail and focus on accuracy
- Ability to manage multiple projects and priorities
- Drive to improve efficiency and eliminate bottlenecks

-Understanding of retail media operations, platform requirements, and campaign trafficking best practices

-An entrepreneurial spirit, desire to "change the game", a self-starter, and thinks outside of the box

- Strong quantitative and analytical skills, including an analytic and fact-based approach to problem-solving

-Technical aptitude and willingness to learn new platforms, tools, and systems quickly

-Keen troubleshooting and problem-solving abilities, particularly as they relate to retail media operations and technical issues

-Bachelor's degree from an accredited college or university (or equivalent professional experience)

The annual salary range for this position is $99,500 -$145,000. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law.

Benefits available with this position include:

- Medical, vision, and dental insurance,
- Life insurance,
- Short-term and long-term disability insurance,
- 401k,
- Flexible paid time off,
- At least 15 paid holidays per year,
- Paid sick and safe leave, and
- Paid parental leave.

Dentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies. For further details regarding Dentsu benefits, please visit www.dentsubenefitsplus.com .

To begin the application process, please click on the "Apply" button at the top of this job posting. Applications will be reviewed on an ongoing basis, and qualified candidates will be contacted for next steps.

At dentsu, we believe great work happens when we're connected. Our way of working combines flexibility with in-person collaboration to spark ideas and strengthen our teams. Employees who live within a commutable distance of one of our hub offices, currently located in Chicago, metro Detroit, Los Angeles, and New York City, are required and expected to work from the office three days per week (two days per week for employees based in Los Angeles). Dentsu may designate other Hub offices at any time. Those who live outside a commutable range may be designated as remote, depending on the role and business needs. Regardless of your work location, we expect our employees to be flexible to meet the needs of our Company and clients, which may include attendance in an office.

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-Experience managing, developing and hiring talent

Location:
USA – Remote – Texas – Central Time

Brand:
Iprospect

Time Type:
Full time

Contract Type:
Permanent

Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color , national origin, sex , sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.

Dentsu is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an e-mail to  [email protected]  by clicking on the link to let us  know the nature of your accommodation request and your contact information. We are here to support you.