About this role
Join Our Team!
Tru by Hilton Laredo North is looking for a friendly, dependable, and guest-focused Front Desk Agent to join our team. If you enjoy helping people, creating a positive guest experience, and working in a fast-paced hotel environment, wed love to meet you!
What Youll Do
- Welcome guests with a friendly and professional attitude.
- Check guests in and out accurately and efficiently.
- Answer phones, assist with reservations, and respond to guest questions.
- Handle guest requests, concerns, and service recovery professionally.
- Process payments and maintain accurate guest accounts.
- Provide information about hotel amenities, local attractions, and services.
- Communicate effectively with Housekeeping, Maintenance, and Management.
- Maintain a clean, organized, and welcoming front desk area.
- Follow Hilton and hotel policies, procedures, and brand standards.
- Protect guest privacy and handle sensitive information appropriately.
- Assist with other hotel duties as needed.
What Were Looking For
- Friendly, professional, and positive attitude.
- Excellent customer service and communication skills.
- Reliable attendance and punctuality.
- Ability to remain calm and professional in a fast-paced environment.
- Comfortable working independently and as part of a team.
- Basic computer skills and ability to learn hotel systems.
- Previous hotel or customer service experience is preferred but not required.
What We Offer
- Employee Travel Benefits
- Opportunities for growth and advancement
- Training and development
- Team-oriented work environment
- Opportunity to build a career in hospitality
Schedule: Must be available to work a flexible schedule, including weekends and holidays as needed.
If youre dependable, personable, and ready to be part of a team that puts guests first, apply today!
Tru by Hilton Laredo North
Come be part of a team that believes in being TRU to our guests, our team, and ourselves.