About this role
Service Advisor / Service Writer
Reliable Toyota of Springfield
Reliable Toyota of Springfield is expanding our high-performing team and seeking motivated, customer-focused Service Advisors/Service Writers who thrive in a fast-paced, high-energy environment.
If you are outgoing, dependable, highly organized, and career-driven, this is an opportunity to build a long-term, rewarding career with growth potential. Our structured in-store training program and ongoing professional development ensure you have the tools to succeed and advance.
Success in this role comes from balancing efficiency with empathy — delivering timely results while making every customer feel heard, respected, and valued
Position Overview
As a Service Advisor, you are the primary point of contact between our service department and our valued customers. This is a dynamic, multitasking role that requires exceptional organization, professional communication, and the ability to manage multiple clients simultaneously — all while delivering a top-tier customer experience.
You will:
- Greet customers promptly and professionally during check-in
- Conduct detailed reviews of scheduled maintenance and repair needs
- Analyze diagnostic reports and recommend additional services when appropriate
- Communicate repair timelines, pricing, and service updates clearly and professionally
- Manage multiple open repair orders at once, ensuring no customer is left without follow-up
- Coordinate with technicians and parts departments to ensure efficiency and accuracy
- Provide frequent, proactive updates to customers via phone, text, and email
- Maintain detailed documentation and accuracy in all transactions
Essential Qualifications
This role requires the ability to juggle competing priorities, pivot quickly when situations change, and maintain a calm, professional demeanor under pressure.
- Prior automotive service writing experience is a plus, but not required — we provide comprehensive training
- Strong multitasking and organizational skills
- Proven ability to communicate professionally and confidently
- Sales experience with the ability to ethically recommend services
- Ability to receive direction from multiple team members and prioritize effectively
- Familiarity with CDK and X-Time software is preferred
- Working knowledge of automotive systems and repair processes
- Exceptional attention to detail and commitment to accuracy
- Ability to thrive in a high-paced, team-oriented environment
- Strong time management skills
- Proficiency with written and digital technical reference materials
- Commitment to following processes for quality and safety
Benefits Package
- Health, dental, and vision insurance (available 60 days after hire)
- Paid vacation
- 401(k) retirement plan with company match
- Competitive compensation structure with growth opportunity
- Ongoing training and professional development
All applicants must successfully complete pre-employment background screening, motor vehicle record review (MVR), and drug testing.
If you are highly organized, customer-driven, and ready to grow within a professional automotive environment, we invite you to apply today and join the Reliable Toyota of Springfield team.
Build your future with us.