About this role
Duties and Responsibilities:
- Ensure prospective and existing patients receive exceptional customer service.
- Ensure professionalism, empathy, and accuracy.
- Address escalated patient concerns and complaints promptly.
- Ensure all patient inquiries are resolved within established service-level expectations.
- Demonstrate strong decision-making and accountability.
- Maintain confidentiality and professionalism.
- Create a culture of ownership, urgency, and exceptional patient care.
- Balance operational performance with a compassionate patient experience.
Qualifications:
- Minimum one year experience in the call center industry or customer service-related field
- Bilingual - English and Spanish (Verbal and Written)
- Flexible Schedule/ able to work public and bank holidays and weekends as required
- Must Reside in Belize City or close proximity
- not required but a plus - able to read medical labs or experience in the medical field.