About this role
SUMMARY:
The Quality Assurance Specialist is responsible for performing activities that will inform
agencys compliance and quality performance with the Department of Public Welfare state regulations, Department of Human Services IOC CUA contract standards, outcomes, and agencys performance improvement goals.
This position reports to the Director of Quality Assurance.
ESSENTIAL DUTIES:
- Collect, analyze, interpret and summarize data in accordance with CUA quality assurance plan and DHS performance standards.
- Data collection activities include: record reviews, interviews and site visits.
- Conduct client surveys and submit summary reports of findings.
- Provide transfer of learning interventions to support Case Manager skill development on completion of key Scorecard indicators.
- Work collaboratively with Supervisors and CUA Leadership to ensure successful achievement on Scorecard indicators.
- Lead and/or participate in collaborative activities to ensure outcomes are achieved related to identify areas of improvement within the CUA, such as spearheading short and long term quality interventions.
- Investigate service complaints and complete report of findings and recommendations.
Qualifications
EDUCATION AND EXPERIENCE:
A bachelors level in Human Services, BSW and/ or Masters in Social Work or Human Services preferred.
Two years experience in child welfare
Strong analytical, project management and communication skills.
Valid Drivers License (issued by state in which employee lives) and safe driving
record and proof of insurance coverage