About this role
Location: Remote or Warsaw, Poland
We are recruiting on behalf of a client, a fast-growing performance-driven digital marketing company working with multiple international iGaming brands across multiple markets.
They are looking for an experienced Account Manager to manage a portfolio of international iGaming clients and act as their main point of contact.
This is a great opportunity for someone with strong client management and commercial skills who enjoys working in a fast-paced, international environment.
What You’ll Do
- Manage and develop strong relationships with a portfolio of international iGaming clients.
- Act as the main point of contact for day-to-day communication, meetings and follow-ups.
- Understand client goals, requirements and challenges and translate them into clear briefs for internal teams.
- Present campaign performance and turn data into clear, commercially relevant insights.
- Manage expectations around timelines, deliverables, scope and results.
- Handle client feedback and escalations, working closely with internal teams to resolve issues.
- Proactively identify opportunities to improve client satisfaction, retention and account growth.
- Identify opportunities to expand cooperation across additional services, markets and projects.
- Work closely with Performance Project Managers and specialist teams.
Requirements
- 3+ years of experience in Account Management, Client Services or Customer Success.
- Experience within digital marketing, performance marketing or iGaming .
- Strong relationship-building and stakeholder management skills.
- Excellent verbal and written communication skills.
- Confident presenting performance results and business recommendations.
- Good understanding of metrics such as FTD, CPA, CAC, ROAS, CTR and conversion rate .
- Strong commercial mindset with a focus on client retention and growth.
- Highly organised, proactive and comfortable managing multiple clients and priorities.
- Previous experience within iGaming, sportsbook, casino or sweepstakes is strongly preferred.