Technical Support Engineer (Malta)

We are looking for a technically strong and service-minded Technical Support Engineer to join a growing SaaS company operating at the intersection of payments, data and technology .

You will be the technical point of contact for investigating and resolving technical, data and integration-related issues , working closely with clients, Operations, Product and Engineering.

The Role

- Investigate and resolve technical, data and integration issues
- Analyse logs, API requests/responses, transaction data and system behaviour
- Troubleshoot payment data, PSP integrations, reporting and transaction-processing issues
- Work with APIs, webhooks, JSON, databases and SaaS platforms
- Use SQL to investigate data discrepancies and identify root causes
- Reproduce issues and determine whether they relate to configuration, data, integrations or product defects
- Resolve issues independently where possible and escalate complex bugs with clear technical documentation
- Support clients and internal teams with technical investigations and provide clear updates
- Identify recurring issues and help improve support processes, monitoring and documentation

Requirements

- Experience in Technical Support, Application Support, Integration Support, Support Engineering or a similar technical role
- Strong troubleshooting and analytical skills
- Good understanding of REST APIs, HTTP, JSON and integrations
- Experience working with logs and application errors
- Basic/intermediate SQL and confidence working with structured data
- Understanding of databases, data flows and SaaS environments
- Excellent communication skills and a strong ownership mentality
- Experience in Payments, FinTech or SaaS is highly desirable
- Comfortable working in a fast-moving startup/scale-up environment

Nice to Have

Experience with BigQuery, Grafana, Datadog, Kibana, GCP/AWS, Postman, Swagger, Python or JavaScript , as well as payment platforms, PSPs or payment orchestration systems.

What’s Offered

- Work at the intersection of Payments, Data and Technology
- Exposure to complex payment integrations and transaction data
- Close collaboration with Product, Engineering, Data and Operations
- Opportunity to help shape the technical support function as the company grows