Global L&D Senior Coordinator

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

The Global L&D Senior Coordinator role sits at the intersection of reporting and analytics, audit and governance, and change management. This role owns end-to-end transformation, process redesign, audit, and governance across our entire curriculum, learning journeys, and programs, using data-driven insight and structured governance frameworks to ensure consistency, quality, and continuous improvement and plays a critical part in driving L&D transformation through evidence-based decision-making

Your key responsibilities:

- Reporting & Analytics: Own the end-to-end reporting and analytics engine for transformation and learning delivery: build and maintain dashboards tracking milestone progress, risks, variances, and engagement trends across projects and learning journeys
- Audit & Governance: Lead process audit and governance across the full curriculum, learning journeys, and program lifecycle. Design and enforce quality control frameworks, conduct periodic audits for consistency and compliance, and own the continuous improvement roadmap that emerges from audit findings.
- Project & Transformation Delivery: Manage end-to-end strategic transformation initiatives with a governance lens, tracking milestones, dependencies, and scope against a structured reporting cadence. Coordinate cross-functional workstreams and escalate risks or variances through formal governance reviews with the core team.
- Stakeholder Management: Partner with a wide range of stakeholders, including senior leaders, using reporting outputs and audit insights as the backbone of influence and alignment, ensuring transparency and accountability across the business.
- Tools & Platforms: Apply strong technical expertise across learning platforms and AI tools (SABA, Docebo, SFMC, and others) primarily to extract, structure, and analyze data for reporting, audit trails, and governance documentation.
- Operations: Support the team on run-the-business activities and ad hoc projects as and when needed, stepping in flexibly to ensure continuity and momentum across priorities.

We are looking for someone who has the potential to fulfil the above, with genuine interest and passion for this topic. Someone who can handle uncertainty and help shape the future direction of the role.

What You'll Bring

- Proven Track Record: 10+ years of progressive experience in change, transformation, Operations redesign, with at least 4+ years spearheading large-scale digital or organizational transformation initiatives.
- Tech Savviness: Deep functional knowledge of modern HR/L&D systems (e.g., Workday Learning, Degreed, EdCast, Cornerstone) and automated content creation tools.
- Audit & Governance Expertise: Demonstrated experience designing or operating within audit, quality control, or governance frameworks, with a track record of turning findings into measurable process improvement
- Analytical Fluency: Comfortable working with large or messy data sets, building dashboards, and translating trends into clear recommendations for senior stakeholders
- Fluency in English, both written and spoken.

Who You'll Work With

A passionate and dedicated Learning & Development team, who are currently spread across the globe. You will be part of the Operations team that oversees the overall orchestration of Learning at BCG. As a complex matrix structured organization, you will work with broader L&D colleagues and other functional teams. You will establish strong relationships across our people functions and beyond to successfully learn, educate and influence others.

Additional info

You’re Good At

- Analytical & Strategic Thinking: Ability to synthesize complex data sets and business objectives into clear, decision-ready insights and capability strategies
- Governance & Rigor: Exceptional attention to detail and structured thinking, able to design audit frameworks and quality controls that hold up across a large, matrixed organization
- Influencing Through Evidence: Strong communication skills to build consensus among diverse, cross-functional stakeholders, using data and audit findings as the foundation for influence rather than authority alone
- Resilience & Agility: Comfortable navigating high ambiguity, shifting priorities, and large organizational matrix structures.
- Leading Change with Data: Skilled at driving large-scale process redesign and adoption, using reporting and audit insights to build the case for change and bringing stakeholders along through structured, evidence-based change management.

At BCG, our people and relationships are at the heart of everything we do. We believe that in-person collaboration plays an important role in our culture, mentorship, and professional development.

For this role, you will generally be expected to work from a BCG office or in person with clients on a regular basis (typically around 50% of working time), depending on business needs and in line with local policies and practices.

We aim to provide a dynamic and collaborative environment that fosters connection and teamwork.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.

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