Customer Service Executive - Italian Market

At Smartbox Group , we believe life is meant to be lived, not just owned. As Europe’s leading leisure gift provider with over 180,000 unique experiences ( including
Stays, Wellness, Adventure, and Gastronomy ) we help millions transform their free time into unforgettable memories.

Present in 1 0 countries with a team of 700+ people and 40,000+ partners, we aren't just building a workplace , we’re cultivating a movement. In our vibrant Carcavelos
office , we empower our team to take ownership, embrace ideas, and grow. If you're ready to bring energy, curiosity, and excellence to a fast-paced, multicultural team, your next adventure starts here !

The Role

As a Customer Service Executive , you will be the heart of the Smartbox brand. You won't just solve problems , you wi ll build relationships, enable B2 C partner success, and deliver seamless service across phone, email and chat.

What You’ll Do:

- Be the Brand Ambassador: Deliver exceptional support to customers and partners across all communication channels (phone, email and chat).

- Drive B2B Success: Support restaurant, hotel, and activity partners through onboarding, tool mastery, and daily operational guidance to maximize their engagement.

- Turn Challenges into w ins: Efficiently resolve inquiries and complaints, turning every interaction into a positive experience.

- Add Value: Guide customers through orders, exchanges, and upsell opportunities while encouraging self-service solutions.

- Collaborate & Achieve: Maintain precise contact logs, uphold schedule reliability, and work closely with your team to hit quality and performance KPIs.

What We’re Looking For:

- Language Skills: Native or fluent ( market ) (written & spoken) + strong professional English.

- Experience: Background in Customer Service or B2B Partner Support (is a plus).

- Tech-Savvy & Multitasker: Comfortable navigating multiple tools (e.g., Salesforce) and logging notes while communicating in real time.

- Problem-Solver: Detail-oriented, proactive, and logical thinker who stays calm in a fast-paced environment.

- Positive Energy: A team player with strong work ethic, curiosity, and a genuine passion for helping people.

What We Offer:

- Work-Life Balance: Enjoy a stable, fixed schedule alongside a flexible hybrid working setup .

- Prime Location: Work from our Carcavelos office
(with private shuttle
from Lisbon center) in a supportive, dynamic, and multicultural environment.

- Growth & Impact: Work with the market leader, develop key B2B/B2C skills, and shape your career path.

Ready to unbox your potential? Apply today and join the Smartbox movement!